How Your Role Will Shape Our Success
Walker Consultants is seeking a Service Desk Administrator to be the go-to person for our employees’ technical needs. In this role, you’ll keep our Service Desk running smoothly, ensure timely resolution of issues, and deliver exceptional support that keeps our teams productive and connected.
If you’re a problem solver who enjoys helping others, thrives in a collaborative environment, and takes pride in clear communication and follow-through, this is your opportunity to make a meaningful impact on our technology operations.
What Sets Us Apart?
Walker is 100% employee-owned! Join us and become part of a company where you have a direct stake in our success.
What makes this opportunity even more exciting is our true ownership program. At Walker, our equity-based model allows shareholders to directly benefit from the firm’s success, rather than a traditional ESOP that focuses only on stock appreciation. It’s a unique chance to grow with a company that values its people.
What You’ll Do
· Oversee and monitor the company Service Desk daily, ensuring timely responses and resolutions via remote access, phone, email, or chat
· Manage support tickets in alignment with Service Level Agreements (SLAs), documenting each step with clarity and detail
· Provide exceptional customer service and continuous follow-up until issues are fully resolved
· Train and onboard new users on technology tools and systems
· Analyze recurring hardware/software issues and recommend improvements
· Collaborate with the Business Technology Group (BTG) on IT projects and process enhancements
· Coordinate with external vendors to troubleshoot and resolve issues beyond internal support capabilities
· Identify and mitigate trends to proactively improve user experience
What You Bring
· Bachelor’s Degree or equivalent combination of education and experience
· 1–2 years of Service Desk or technical support experience
· Strong working knowledge of:
- Windows 11
- Microsoft Office 365 (Word, Excel, Outlook, OneDrive, Teams)
- Active Directory
- SolarWinds Service Desk
· Excellent communication, documentation, and follow-up skills
· Proven ability to manage multiple priorities with strong attention to detail
· A customer-first mindset and a knack for solving problems efficiently
Compensation & Benefits
At Walker Consultants, we are committed to maintaining fairness and equity in our pay practices. For this role, the estimated base salary range is $50,000 – $60,000 per year. The final salary offered may vary based on factors such as experience, qualifications, skills, location, internal equity, and other considerations permitted by law. We value open conversations about compensation and welcome the opportunity to discuss more about base salary and Walker’s total rewards philosophy during the recruiting process.