The IT Manager will oversee the daily operations of the ServiceDesk and Customer Support teams, ensuring efficient and effective support across internal employees, external customers, and partners. This role involves managing a team of technical experts, handling various technical issues related to computer systems, applications, and networks, while maintaining high customer service standards across the organization.
In this role, you will be responsible for overseeing daily technology support services across more than 350 employees and thousands of external customers/partners. The ideal candidate possesses demonstrated expertise in overseeing end-user experience, providing world class customer support, thrives in fast-paced, hands-on environment, and possesses prior experience supporting medium sized organizations.