Job Description
The IT Support Specialist III operates as a primary contact for Help Desk operations. They are responsible for the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software within established standards. The IT Support Specialist III will interact with the divisions to resolve any higher level IT related issues including troubleshooting and improving our network infrastructure and the management and administration of it. They work with vendor support contacts to resolve technical problems relating to both hardware and software. The IT Support Specialist III is expected to help train and orient staff on the use of hardware and software. This is a full-time position with hybrid and on-site opportunities available.