SWBC is seeking a dedicated and customer-focused Customer Service Representative to join our team. In this role, you will be responsible for handling incoming phone calls and assisting customers with password resets and account recovery. The ideal candidate will have excellent communication skills, a strong problem-solving ability, and a passion for helping others.
Why you’ll love this role:
In this role, you will create positive experiences for our client companies and their employees. You'll have the opportunity to help customers solve their problems and improve their experience using our services. You will work alongside a supportive and friendly team. We value teamwork and collaboration, and you'll have the chance to build strong relationships with your colleagues.
Essential duties include the following:
- Handles a high volume of incoming customer calls in a professional and courteous manner.
- Assists customers with password resets, ensuring a smooth and secure process.
- Resolves customer issues efficiently, aiming for high customer satisfaction.
- Collaborates with team members to improve service processes and enhance the overall customer experience.
- Provides technical support and troubleshooting for customers experiencing issues with logins, onboarding and timekeeping.
- Documents and escalates complex issues to higher-level support teams as needed.
- Conducts follow-up calls to ensure customer issues are fully resolved.
Serious candidates will possess the minimum qualifications:
- Bilingual in English and Spanish.
- High school diploma or equivalent; additional education or certifications in customer service or related fields are a plus.
- Minimum of two (2) year of experience in customer service.
- Proven experience in a customer service role, preferably in a call center environment.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to retain information and apply to situations as needed.
- Ability to handle high-stress situations with professionalism.
- Knowledge of security protocols for password management.
- Able to work efficiently and manage workload independently.
- Able to use basic office equipment, including copy machine, personal computer, and fax.
- Sit for long periods of time performing sedentary activities.
- Stand, stoop, and kneel to file for long periods of time.
- Push, pull, and lift up to 20 lbs. of files, supplies, documents, or other related items.
SWBC offers*:
- Competitive overall compensation package
- Work/Life balance
- Employee engagement activities and recognition awards
- Years of Service awards
- Career enhancement and growth opportunities
- Leadership Academy and Mentor Program
- Continuing education and career certifications
- Variety of healthcare coverage options
- Traditional and Roth 401(k) retirement plans
- Lucrative Wellness Program
*Based upon employee eligibility
Additional Information:
SWBC is a Substance-Free Workplace and requires pre-employment drug testing.
Please note, SWBC does not hire tobacco users as allowed by law.
To learn more about SWBC, visit our website at www.SWBC.com. If interested, please click the appropriate apply button.