Engineering Manager - Customer Growth

Become a part of our Customer Growth team at Supermetrics, where you'll oversee the engineering initiatives that help customers transition from their initial trial to lasting engagement and development.

We’re looking for an experienced Engineering Manager to join our Customer Growth team. You can join our offices in Helsinki, Dublin, or Amsterdam, or work fully remotely from Poland, Lithuania, or Spain.

In this role, you will oversee an engineering team focused on optimizing the entire customer lifecycle from trial to revenue. Your primary responsibility is to deliver high-quality, scalable solutions that enhance customer activation and retention.

 

Your day-to-day work and responsibilities include…

Team Leadership & Development

• Encourage a culture of technical excellence and psychological safety where team members can explore, learn, and develop
• Create an inclusive environment where everyone feels valued, heard, and empowered to share ideas and feedback

Technical Strategy & Execution

• Drive the development of purchasing flows, subscription management, and licensing systems serving tens of thousands of customers daily
• Champion growth initiatives that improve conversion rates, increase ARR, and enhance customer retention.
• Facilitate technical discovery and planning sessions for growth-focused features and improvements.
• Support initiatives for innovation while exploring opportunities in AI/ML to enrich customer interactions and enhance productivity in development

Cross-functional Collaboration

• Work closely with Product, Sales, Finance, and Customer Success teams within the product development trio structure.
• Collaborate with cross-functional stakeholders to prioritize features and organize team capacity effectively.y
• Implement measurement frameworks to track customer journey performance and identify opportunities for optimization.
• Support knowledge sharing and best practices across the engineering organization.

 

Technologies We Use

PHP, Python, React, MySQL, Redis, Kubernetes, Docker, Git, REST APIs, OpenSearch, Grafana, DataDog, GCP, AWS.

(We value diverse technical backgrounds and are open to candidates with equivalent experience in other technologies)

 

This position is for you if you have…

• 3+ years of Engineering Management experience, preferably leading customer-facing or growth-focused teams
• Deep knowledge of software architecture, scalability, and engineering best practices, effectively driving significant business improvements.
• Solid understanding of Agile/Scrum methodologies and experience collaborating effectively across product and design teams
• Demonstrated leadership strengths in establishing trust, promoting inclusive environments, and encouraging professional development among team members
• Demonstrated experience in enhancing innovation and promoting a culture of experimentation, with a focus on using AI to optimize processes and customer experiences
• Advanced English communication skills, keen attention to detail, and delegation and problem-solving abilities within international environments

We also appreciate…

• Previous experience in SaaS companies with a focus on customer growth or revenue optimization.

 

Benefits we offer…

• Competitive compensation package, including equity
• Great work equipment, and home office allowance for those working in our fully remote locations
• Health care benefits and leisure time insurance
• An annual 1000 euros of personal learning budget
• Sports and well-being allowance

Benefits may vary depending on location. 

 

Hear why our team likes it here at supermetrics.com/careers/life-at-supermetrics.

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