Team Leader - Homelessness

1

About the Role

As Team Leader, you will oversee a small team of Case Managers and Support Workers delivering client-centred homelessness services. This role is responsible for ensuring high-quality service delivery, supporting staff, and expanding our service footprint in identified areas. You will work closely with internal and external stakeholders to achieve service delivery targets, maintain best practice standards, and ensure positive outcomes for clients.

This position is Sydney-based and requires weekly travel within work hours to the Central Coast, as well as monthly travel to the ACT (two-night stay) to support the establishment and oversight of ACT case management services.

In recognition of the leadership responsibilities and regular travel, this position is classified at SCHADS Level 5 with above-award remuneration. It also offers the opportunity to lead a dedicated team making a real difference in the lives of vulnerable individuals, while being part of a collaborative and supportive organisation with a strong community presence.

This is a 12-month max term role. Further opportunities may be available, including transition to permanent and/or progression into more senior leadership roles.

How you will make an impact

• Lead day-to-day operations of service delivery, including intake, assessment, case planning, and monitoring outcomes
• Provide specialist expertise to resolve complex case management issues
• Manage rostering, work allocation, and effective use of resources
• Carry a small client caseload where required
• Monitor service performance targets and escalate risks to the Program Manager
• Ensure accurate client records and compliance with funding and legislative requirements
• Promote service user participation and evaluation
• Manage budgets, expenditure, and client brokerage
• Respond to incidents and complaints in line with organisational and government processes

• Line management and supervision of Case Managers and Support Workers
• Build strong, productive team relationships and foster reflective practice
• Develop team capability through coaching, training, and professional development
• Monitor team wellbeing, health, and safety
• Support recruitment and address performance or conduct issues as required

• Review data, evaluation, and feedback to improve service delivery
• Lead practice development and implementation of new models and processes
• Build and maintain strong relationships with local community stakeholders
• Report to Program Manager on compliance and service delivery outcomes

What you will bring

• Degree in Social Work, Welfare, Community Development, or related field OR equivalent sector knowledge and skills through experience and study
• Demonstrated experience in a social service environment (ideally homelessness services)
• Proven experience supervising and leading staff
• Strong understanding of compliance, risk management, and service delivery standards
• Current Working With Children Check (required prior to commencement)
• Willingness and ability to travel regularly as outlined above

What we offer

As a registered NFP we offer our eligible employees real and meaningful benefits such as;

• Remote Area Housing Benefit to employees who live and work in the area (up to $31,800 tax free)
• Flexible working conditions
• Health, fitness and financial discounts / benefits
• Paid parental leave - 12 weeks
• Up to 8 weeks leave per year through our purchase leave scheme 
• Up to 5 days paid leave per year to ‘volunteer’ in a TSA program or activity
• Purpose driven career which has positive social and sustainable outcomes
• Employee Assistance Program - Independent confidential counselling service.
• Opportunity for career development;
• An inclusive culture of dedicated, passionate and professional team members
• Positively supporting and impacting the lives of others through your career contribution 

How to Apply

If you're excited by this unique opportunity, the above sounds like you, and you have a heart for working for an organisation that truly does transform lives, we would love to speak to you.  

We are looking for compassionate people who share our mission and values.  If you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to apply via the link and submit a current CV and a cover letter which details your alignment with the essential requirements of the role.

Applications will close as soon as a suitable candidate is secured.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration