Supervisory Social Worker (Patient Experience)

Supervisory Social Worker (Patient Experience)

Department: Department of Veterans Affairs

Location(s): Phoenix, Arizona

Salary Range: $105988 - $137791 Per Year

Job Summary: The GS-12 Supervisory social worker has significant personnel management responsibilities for a medium size professional and non-professional staff, including support staff and professional staff at the GS-12 grade level and below.

Major Duties:

• VA Careers - Social Work: https://youtube.com/embed/enRhz_ua_UU Duty Overview: The incumbent supervises a group of employees performing work at various GS levels up to their own grade and provides administrative, technical, and clinical supervision necessary for accomplishing the work of the unit. Exercises supervisor authorities and responsibilities involving work assignment and review, as well as the administrative and personnel management functions relative to the staff supervised. Works to resolve high level, formal customer complaints and grievances through implementation of Veteran Centered Complaint Resolution, initiation of service recovery efforts, and collaboration with staff across all PVAHCS Service Lines. An integral part of this task includes management of the shared Outlook inbox for PVAHCS Congressional inquiries, including prompt response and resolution to Congressional office(s) for Veteran health care concerns on behalf of the PVAHCS. Work Schedule: Monday-Friday, 0730-1600 Telework: Authorized on an Ad-Hoc basis Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Qualifications: Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Education. Have a master's degree in social work from a school of social work fully accredited by the Council on Social Work Education (CSWE). Graduates of schools of social work that are in candidacy status do not meet this requirement until the School of Social Work is fully accredited. A doctoral degree in social work may not be substituted for the master's degree in social work. Verification of the degree can be made by going to http://www.cswe.org/Accreditation to verify that the social work degree meets the accreditation standards for a masters of social work. Licensure. Persons hired or reassigned to social worker positions in the GS-0185 series in VHA must be licensed or certified by a state to independently practice advanced clinical level social work at the master's degree level. Current state requirements may be found by going to http://vaww.va.gov/OHRM/T38Hybrid/. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: Supervisory Social Worker 0185, GS-12 Experience/Education: One year of experience equivalent to the GS-11 grade level. Experience must demonstrate possession of advanced practice skills in a specialty area or in administration demonstrating progressively more professional competency and judgment. Candidate may have certification or other post-master's degree training from a nationally recognized professional organization or university that includes a defined curriculum/course of study and internship, or equivalent supervised professional experience. Demonstrated Knowledge, Skills, and Abilities. In addition to the experience above, candidates must demonstrate all of the following KSAs: (a) Ability to independently organize work, set priorities, and meet multiple deadlines. (b) Knowledge of supervisory duties which includes clinical supervision, consultation, negotiation with other departments and quality improvement. (c) Ability to ensure provision of clinical social work services. (d) Ability to provide staff training and development. (e) Skill in interpersonal relationships in dealing with employees, team leaders, and managers. References: VA Handbook 5005/120, PART II, APPENDIX G39 dated September 10, 2019 This position is above the Full Performance Level for this series. The actual grade at which an applicant may be selected for this vacancy is GS-12. Physical Requirements: This work is primarily sedentary but also requires some standing, walking, bending, lifting and carrying of items. Selected applicants will be required to complete an online onboarding process.

How to Apply: All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 11/18/2025 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12831570. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire. Click Submit My Answers to submit your application package. NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

Application Deadline: 2025-11-18