Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.
We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”
Position: Principal, Automation Design
What will you do?
CLS(TW) is seeking a Logistics Automation Manager to lead the successful implementation of our new Auto Sorter system project. The core of this role is to ensure a successful system launch, maximize operational efficiency, and secure long-term stability. Key responsibilities include applying "lessons learned" from existing equipment data to optimize the design of the new system. You will manage the end-to-end project lifecycle, from manufacturing to final stabilization, overseeing the schedule, budget, and risks while leading collaboration between internal and external teams. Post-launch, you will conduct real-time analysis of Key Performance Indicators (KPIs) like uptime and sorting accuracy to develop and execute data-driven improvement plans. This also involves working closely with on-site teams to enhance operational processes and strengthen their capabilities. Finally, you will establish a systematic, preventative maintenance program focused on proactive care rather than reactive repairs. This includes creating inspection schedules, managing spare parts, and developing Standard Operating Procedures (SOPs) for rapid issue resolution to minimize downtime. Ultimately, this position requires a leader with a strong blend of technical expertise, project management skills, and data-driven analytical capabilities.
Key Responsibilities:
- Lead the full lifecycle of the Auto Sorter system implementation, from design and manufacturing to launch and stabilization.
- Apply data-driven insights from existing equipment to optimize new system design and performance.
- Manage project scope, timeline, budget, and risk mitigation across internal and external stakeholders.
- Monitor and analyze real-time KPIs such as uptime, throughput, and sorting accuracy to drive continuous improvement.
- Collaborate with operations, engineering, and vendor teams to ensure seamless system integration and operational readiness.
- Develop and execute preventive maintenance programs, including inspection schedules and spare parts management.
- Create and maintain SOPs for troubleshooting and rapid issue resolution to minimize downtime.
- Support on-site teams with training and process optimization to enhance operational capabilities.
- Ensure compliance with safety and quality standards throughout system deployment and operation.
- Champion innovation and automation to improve logistics efficiency and deliver customer WOW in Taiwan’s fast-paced e-commerce market.
Essential Qualifications:
- 8+ years of experience in automation engineering, logistics systems, or industrial project management.
- Proven track record of leading large-scale automation or equipment deployment projects.
- Strong analytical skills with experience in KPI monitoring and data-driven decision making.
- Proficiency in project management tools and methodologies (e.g., Agile, PMP).
- Familiarity with industrial automation systems, PLCs, sensors, and conveyor technologies.
- Excellent communication and stakeholder management skills, including cross-functional collaboration.
- Fluent in English; proficiency in Mandarin is a strong advantage for local team coordination.
- Bachelor’s degree in Engineering, Industrial Technology, or related field.
Preferred Qualifications:
- Experience in e-commerce logistics or fulfillment center automation.
- Knowledge of Taiwan’s logistics infrastructure and regulatory environment.
- Advanced degree (Master’s or PhD) in Engineering, Robotics, or related discipline.
- Familiarity with data visualization tools (e.g., Tableau, Power BI) and SQL for operational analysis.
- Experience working with Korean or international vendors and cross-border teams.
- Lean Six Sigma or similar process improvement certification.
- Ability to thrive in a fast-paced, ambiguous environment with a bias for action.
- Passion for delivering operational excellence and customer-centric solutions.