Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
We look for a Sr Client Service Project manager, based in the United Kingdom
(remote position)
How will you make an impact?
Reporting into the EMEA Project Management Office leader, Project Managers lead all aspects of Digital Science product and solutions projects for our customers, including the preparation and maintenance of project timelines and results. Project Managers define resource requirements for projects, and perform, delegate, and ensure the completion of project tasks. Project Managers participate in initial project analysis and estimation and maintain fiscal accountability for projects, handling risks and avoiding cost overruns.
Key Duties and Responsibilities:
Strategic:
Serve as a trusted advisor to our customers, account managers, service leaders, and delivery teams. Engage optimally with customers to ensure the successful implementation of Thermo Fisher solutions. Support Thermo Fisher Scientific’s goals and strategies, with a focus on customer satisfaction, growth, and profitability. Cultivate and uphold a culture of exceptional customer service.
Operational:
- Accurately estimate project and task resource requirements, define and control project definition and scope.
- Maintain and handle project timesheets, expense reports and status reports in accordance with company’s guidelines.
- Interact optimally with client project management and technical personnel and coordinate project related activities such as software validation.
- Optimally handle project assignments and schedules in concert with the other project managers and services leaders. Provide recommendations into planning, resource allocation, management, tracking, and reporting of projects.
- Successfully handle all financial aspects of projects. Avoid cost overruns. Produce timely & accurate project summaries and be responsible for the revenue activity of the project team members and invoicing to clients.
- Facilitate meetings effectively and deliver engaging, informative presentations.
- Travel, as needed, for internal and customer meetings.
Culture:
In line with the 4I values of Integrity, Intensity, Innovation, and Involvement, that form the foundation of our culture and ways of working, this role will bring intensity and a high degree of involvement to handling the effective and timely delivery of solutions engagements to customers.
Knowledge, Skills, and Abilities:
- Complete project lifecycle experience in biotechnology, pharmaceutical or process-based industries, preferably at an enterprise software product company in an external customer facing role.
- Broad understanding of relevant technologies and implications in the delivery of scientific solutions, such as but not limited to understanding of IT processes, SDLC methodologies, Quality Management System, Validation, etc.
- Strong communication and social skills, integrity, and credibility.
- Results focused proactive, self-starter, with a proven track record of getting things done.
- Attention to detail and a concern for quality.
- Planning, prioritizing, reporting, problem solving and analytical capabilities.
- Experienced with project budgeting and cost tracking.
- Ability to lead and to in charge of the efficiency of others, applying their expertise, seeking information and factors as input into planning and execution.
- Proficient in English with strong oral and written communication skills with a high level of professional confidence. Proficiency in another European language is helpful.
Experience Requirements
- Bachelor’s or master's degree in IT, IS, Engineering, Life Sciences, or equivalent.
- At least 5 years of solid experience in project management in life and laboratory sciences software.
- Proven success in enterprise software professional services, particularly large scale and/or global, software implementation projects, both time and materials, and fixed-fee milestone-based, in nature.
- PMI Project Management Professional (PMP) or equivalent certification useful.