Are you energized by being part of a firm with rapid growth and opportunities? Are you able to lead with inspiration, tackle complex and challenging cases, prioritize effectively, and execute independently? Do you thrive in an environment where precision and speed are equally important, and where your ability to solve complex problems under pressure directly impacts client satisfaction?
At AssetMark, we’re a mission-driven, industry-leading B2B wealth management firm managing over $150 billion in assets. We’re passionate about empowering financial advisors with the tools, support, and service they need to succeed, and we’re growing fast. Our clients are #1 and our goal is to put the “serve” back into financial services!
Our New Business Team and New Business Case Managers (CM’s) play a critical role in our mission. Opening and funding client accounts is the lifeblood of our business, and a key milestone and moment of truth for a client who chooses to work with an AssetMark Advisor. Case managers must handle all new account cases with urgency, care and a great amount of attention to detail. They act as a liaison between AssetMark and the Advisor to ensure all new account and funding requirements are met with clarity and timeliness. Case managers must take full ownership of the onboarding experience and work across various teams, departments, and financial institutions to ensure they “get it right” for our clients.
What You’ll Be Doing:
The Senior New Business Team Leader will lead and develop up to 10 New Business Case Managers on the New Business Team. The ideal candidate is a master operator who can manage workflow, drive cross-functional collaboration, do effective performance-based coaching, continuously drive improvements and act independently. You will be responsible for key performance metrics such as accuracy, production, team engagement and Advisor loyalty scores. Additionally, you will play a critical role in shaping, training and developing a new group of case managers in our new Charlotte location. This will require you to lead by example, act independently and be an expert communicator with your team, peers and leaders.
We can consider candidates for this position who are able to accommodate a hybrid work schedule and are close to our Charlotte, NC office.
Key Responsibilities:
Monitor team capacity, productivity, and volumes to optimize performance
Support your team by ensuring they have the content, knowledge and resources to do their roles effectively
Execute team training roadmap and individualized plans for team members
Use process excellence to drive strategic process improvements and operational efficiencies (team leads are expected to complete Process Excellence Course Levels 1, 2 and Yellow Belt within 12-18 months)
Champion advisor and client-centric service delivery
Exhibit strong emotional connection and professional maturity in every interaction internally and externally
Instill best-in-class case management skills and “total ownership” mindset within case managers
Provide personalized mentoring and development for team
Ensure compliance with regulatory requirements and maintain up-to-date SOPs
Serve as a subject matter expert in account opening procedures, products, and workflow systems
Resolve escalated or complex client issues with professionalism and urgency
Collaborate cross-functionally with internal stakeholders to enhance service delivery and process alignment
Communicate effectively across all levels of the organization, modeling AssetMark’s core values
This Role is for You If:
You are excited about developing others and seeing them reach their personal and professional goals You thrive under pressure and are naturally energized by a fast-paced, ever-changing environment. You’re a natural problem-solver who loves a challenge and doesn’t wait to be told what to do. You can prioritize and re-prioritize without dropping the ball and still meet your deadlines. You’re meticulous, but you move fast and get things done. You can switch context quickly without losing focus. You take extreme ownership of your work and care deeply about delivering high-quality results, fast. You’re not looking for a clock-in/clock-out job, you want to be trusted with real responsibility.
Preferred Qualifications:
Associate or bachelor’s degree
FINRA licenses (SIE, Series 6 or 7, 65) - not required, but preferred
Compensation: The Base Salary range for this position is between $70,000-$80,000.
This information reflects a base salary range that AssetMark reasonably expects to pay for the position based on a number of factors which may include job-related knowledge, skills, education, experience, and actual work location. This position will also be eligible for additional variable incentive compensation and competitive benefits.
Candidates must be legally authorized to work in the US to be considered. We are unable to provide visa sponsorship for this position.
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Who We Are & What We Offer:
AssetMark’s mission is centered around helping financial advisors make a difference in the lives of their clients. To help them do that, we aim to provide advisors with holistic support. We offer compelling technology that facilitates a better client experience, consulting services that ensure advisors’ businesses are running at their best and a comprehensive suite of investment solutions. AssetMark’s platform empowers advisors to provide the highest level of service possible to their clients.
AssetMark’s culture is driven by our mission and connected by our values; Heart, Integrity, Excellence and Respect. You will join a team that lives these values every day by doing the best and what is right in all we do and encouraging different ideas for continual success and innovation. Additionally, we offer a wide range of benefits to meet the needs of our team members and their families.
As an Equal Opportunity Employer, AssetMark is committed to building a diverse and inclusive workplace where everyone feels valued.