KLOOK

Senior Business Analyst II , Analytics

Hong Kong Full time

About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.
 

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,700 destinations around the world.
 

Do you share our belief in the wonders of travel? Our international community of over 1,800 employees, based in 30+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.
 

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:
 

  • Customer First

  • Push Boundaries

  • Critical Thinking

  • Build for Scale

  • Less is More

  • Win as One

We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!

Key Responsibilities
  • Business Intelligence & BAU Support: Collaborate closely with business verticals to support their Business As Usual (BAU) tasks. Design, build, and enhance dashboards and reports, transforming complex data into actionable insights.
  • Strategic & Ad-Hoc Analysis: Conduct in-depth analysis for both strategic projects and ad-hoc requests from business verticals. Uncover trends, identify growth opportunities, and provide clear insights that guide decision-making.
  • Data Infrastructure: Develop and maintain scalable data pipelines, ensuring the accuracy, reliability, and automation of all reporting sources.
  • Experiment & Evaluation: Support A/B testing and post-experiment analysis to evaluate product features and business initiatives.
Requirements
  • Minimum of 3+ years of experience in business analytics, data analysis, or related fields.
  • Strong analytical and problem-solving skills with a proven ability to interpret and present complex data and provide clear, actionable insights.
  • Great communication and stakeholder management skills, with the ability to translate business needs into technical requirements.
  • Experience working with large datasets and good understanding in database concepts, business intelligence principles and data modelling.
  • Proficiency with business intelligence (BI) visualization tools such as Tableau or Looker Studio.
  • Fluency in Cantonese, English, and Mandarin, with excellent verbal and written communication skills.

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.