At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.
Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.
Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?
We offer excellent benefits and perks including one free meal per shift and free theme park access.
We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
We invest in training and development opportunities for all team members.
We promote social responsibility by being a good neighbor in the community.
We care for you, just as we care for others.
About Universal Endless Summer Resort – Surfside Inn and Suites
Join the team at this beachy, surf-themed hotel with a relaxed and easy vibe.
Responsible for providing prompt, efficient and professional food and beverage service with a working knowledge of cash handling, inventory and food preparation procedures.
Job Specific
Stocks and maintains supplies in all service areas
Inspects and prepares all service ware prior to use
Maintains current knowledge of all menu offerings, to include ingredients, preparation method, presentation, appearance and time required
Greets guests in a polite professional manner according to Loews standards
Suggestively sells menu items to guest so as to enhance the dining experience
Prepares food item presentations according to guidelines and delivers to the guest.
Inspects presentation of all food items to ensure a quality product is delivered to the guest as ordered
Monitors guests at all times, anticipates needs, responds to requests, ensures satisfaction
Assists, as required, in preparation of served items
Maintains cleanliness and sanitary condition of all service and public areas
Performs all side work duties as assigned
Ensures that perishable stock is rotated
Provides excellent customer service at all times
Other duties as assigned
General
Promotes and applies teamwork skills at all times
Clears soiled plates, service ware etc. from service areas and tables to dish wash area, sorts appropriately
Carries trays of food to tables
Assists in the presentation and sale of retail items
Assumes accountability for retail products
Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
Is polite, friendly, and helpful to guests, management and fellow employees
Executes emergency procedures in accordance with Loews Hotels standards
Complies with required safety regulations and procedures
Attends appropriate hotel meetings and training sessions
Maintains cleanliness and excellent condition of equipment and work area
Complies with Loews Hotels standards, policies and rules
Recycles whenever possible
Remains current with Loews Hotels information and changes
Complies with Loews Hotels uniform and grooming guidelines
Records all aspects of guest order accurately and enters into computer
Prepares and presents accurate and complete guest check
Collects monies due or applies charges to credit card or guest account using POS terminal
Completes end of shift revenue report and cash deposit
Handles all transactions accurately and in accordance with established procedures
Assumes responsibility for accuracy of bank and cash deposits, and performs all cash handling activities in accordance with hotel cashiering policies
Qualifications
Food and Beverage experience preferred.
Ability to stand, stoop, bend and lift items weighting up to 50 pounds repetitively.
Proven experience working in high-volume Food and Beverage operations preferred.
Strong organizational skills.
Excellent customer service skills.
Excellent English communications skills, written and verbal required.
Ability to work flexible schedule to include AM/PM, weekends and holidays required.
High school diploma or equivalent.