Patient Concierge (Clinics & Surgery Center)

Why M Physicians?

Regardless of role, we recognize that every member of our team is vital! The Patient Concierge ensures that patients, their families and guests have an unparalleled excellent experience! This role will serve as the face of the Clinic and Surgery Center (CSC)and as a fount of information, and we proactively set the stage for the patient experience. The person in this position will provide and/or coordinate guest reception, and review and verify appointment information. They will also function as the primary resource person(s) in identifying and resolving patient needs within the (CSC)! This shift is Monday thru Friday 8:30 AM to 5:00 PM.

What you will do as a Patient Concierge:

• Works collaboratively with staff members across clinic(s), departments, and the University Campus
• Ensures all patient issues are resolved effectively and efficiently, leading to an outstanding patient experience
• Has full responsibility for all patient check-in, interpreter needs, visit wait coordination and monitoring, tablet questionnaire assistance, education for patients on all building technology, co-pay collection, and patient privacy protection during check-in
• Communicates optimally with all members of the care team and patient financial services staff, as well as hospital departments to coordinate or facilitate the patient receiving services across settings, including arranging transportation as vital

What you will need:

• Some post-secondary education or multi-culturally competent
• Proven successful office/reception, retail service, and concierge or customer service experience
• Good medical terminology and experience with complex medical scheduling
• Flexibility to rotate through various areas of facility as needed

Location: 909 Fulton St SE, Minneapolis, MN 55455

Hours: 1.0 FTE

Benefits: This is a fully benefit eligible position: Competitive wages, Healthcare (including vision & dental), 401K, parking & tuition assistance and more!

Compensation:

20.00 - 29.00 USD Hourly

At M Physicians we believe in pay transparency and equity. The compensation for each position is based on experience, skills, qualifications, and other role-specific considerations. Our total compensation is designed to support your well-being, career growth, and work-life balance.

University of Minnesota Physicians (M Physicians), a non-profit organization headquartered in Minneapolis, seeks motivated individuals for both clinical and non-clinical roles to drive innovation in health and medicine. Our inclusive culture offers competitive salaries, excellent benefits, and the opportunity for career development in the exciting field of health care to over 1,200 physicians, 300 advanced practice providers, and 2,200 health professionals and staff across Minnesota and beyond.

Join us on a mission to advance medicine.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.