Role Purpose
Director of MAC Management oversees the entire lifecycle of the Manulife Agency Center (MAC), from recruitment and setup to daily operations and eventual liquidation. This role ensures that MACs are effectively established, operate efficiently, and comply with both internal standards and external regulations. It requires strong coordination across multiple departments and stakeholders to drive performance and maintain operational excellence, including managing the Agency Office Network in collaboration with CRE team.
Responsibilities:
1. MAC Recruitment & Setup Support
Collaborate with GTF Admin team to prepare interview documentation, including candidate verification and business plan review.
Facilitate the interview process: manage results, issue appointment/ challenge/ rejection letters.
Coordinate with internal stakeholders (Brand, Agency Marketing, CRE, ABM, RH, PSM+) to execute MAC setup: office building, validation, location verification, renovation planning and organize and support MAC opening ceremonies.
2. MAC/Agency Offices Operations Management
Partner with ABM and PSM+ to monitor and enhance MAC/Agency Offices performance using tracking reports and KPI reviews.
Oversee MAC liquidation process: Receive and validate liquidation requests; Conduct debt counting and asset recovery and Ensure all MAC-related documentation is properly recorded and filed.
3. Stakeholder Engagement
Internal Communication: Collaborate with departments including ASBD, MBA, ABM, Marketing, CRE, Operations, IT.
External Communication: Engage with MAC Directors (MACD), Regional Heads (RH), and PSM+ to ensure alignment and execution.
Required qualifications:
Bachelor’s degree in Business Administration, Management, or related field.
Minimum 8 years of experience in agency development, operations, or business strategy.
Proven leadership and project management skills.
Strong stakeholder management and communication abilities.
Experience in insurance or financial services is a plus.
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.
Working Arrangement