Job Title
Learning and Instructional Design Support Specialist IAgency
Texas A&M UniversityDepartment
Teaching and Learning InnovationProposed Minimum Salary
$3,916.67 monthlyJob Location
College Station, TexasJob Type
StaffJob Description
A Glimpse of the Job
The Learning and Instructional Design Support Specialist I at Mays Business School plays a vital role in supporting the delivery and facilitation of high-quality hybrid and online courses. Working under general supervision, this position assists faculty in effectively using the Learning Management System (LMS) and integrated instructional technologies by providing technical support, training, and troubleshooting to ensure seamless course experiences.
As part of the Teaching & Learning Innovation (TLI) team, the specialist collaborates with the Learning Delivery and Learning Quality units to support course preparation, launch, and facilitation within Mays Flex Online programs. This role is instrumental in maintaining instructional consistency through documentation and guides, resolving LMS challenges, and delivering just-in-time faculty support. With a focus on reliable instructional delivery, proactive problem solving, and continuous improvement informed by data, the specialist enhances the learning experience for both faculty and students.
Opportunities to Contribute
Learning Support
Troubleshoots and resolves faculty and staff support issues related to the Learning Management System (LMS) and other learning technologies.
Provides triage support, training, and guidance through ticketing systems, Microsoft Teams, Zoom, and other communication platforms.
Assists in testing new applications, integrations, and system configurations to ensure readiness and reliability.
Collaborates with team members to develop, maintain, and update user guides, documentation, and training materials for supported technologies.
Supports course preparation by assisting faculty with updates to assignments, due dates, and other instructional materials prior to course delivery.
Learning Delivery Execution
Provides LMS and learning technology support during course delivery, including gradebook setup, group management, and troubleshooting third-party integrations.
Conducts just-in-time and scheduled training sessions for faculty during the Design Workshop and throughout the course term.
Facilitates post-course improvement discussions with faculty and coordinates identified updates with Learning Design and Project Management teams.
Collects and summarizes student experience and course feedback data for faculty and program directors to inform future improvements.
Project Support
Manages assigned projects using established project management systems to document progress, maintain communication, and ensure timely completion.
Creates and updates supporting materials such as outlines, workflows, and process guides to communicate training and design concepts.
Maintains organized documentation and materials for all assigned projects.
Information Awareness
Maintains current knowledge of LMS features, instructional technology trends, and higher education best practices.
Explores and shares innovative approaches to enhance teaching, learning, and information sharing within the team and across programs.
What You Need to Know
Salary: $47,000 - $55,000/annually
Cover Letter/Resume: A cover letter and resume will assist us in our review of your application materials. These can be uploaded on the application under CV/Resume.
Other Requirements and Factors: Evening or weekend work may be required.
Qualifications
Required Education and Experience
Bachelor's degree in relevant field.
No prior experience required.
Preferred Qualifications
Two years of experience working in an LMS interfacing with/supporting faculty in an education environment.
Experience in higher education.
Experience using Team Dynamix or other ticketing system.
Member of Texas Digital Learning Association (TXDLA).
Experience with online learning environments.
Experience training staff, working with faculty or stakeholders.
Extensive experience navigating and troubleshooting Canvas LMS.
Experience supporting faculty in their use of software that enhances teaching and learning in a digital learning environment.
Experience with project management software.
Proven ability to work in a fast-paced, deadline-driven environment.
Ability to effectively plan and execute projects that make efficient use of time and resources to meet deadlines.
Knowledge, Skills, and Abilities
Knowledge of educational technologies and other software that enhance teaching and learning in a digital learning environment, such as Zoom, third-party integrated technologies, Microsoft Office Suite, Google Suite, etc.
Knowledge of at least one learning management system.
Canvas and Technical experience.
Troubleshooting experience.
Strong attention to detail.
Strong written and verbal communication skills.
Collaboration with teammates, staff, managers, and faculty.
Ability to multi-task and work independently or cooperatively with others.
Who We Are
Texas A&M University’s Mays Business School is a vibrant learning organization of more than 175 faculty members, 125 staff members, and 6,400 undergraduate and graduate students in accounting, finance, management, management information systems, marketing, and supply chain management. Mays Business School’s vision is to advance the world’s prosperity. To advance the world’s prosperity means providing a better future for generations who follow, including quality of life, environment, and economic systems. To fulfill this vision, our mission is to be a vibrant learning organization that creates impactful knowledge and develops transformational leaders.
Why Texas A&M University?
We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration. Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you. Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes.
Medical, prescription drug, dental, vision, life and AD&D, flexible spending accounts, and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums
12-15 days of annual paid holidays
Up to eight hours of paid sick leave and at least eight hours of paid vacation each month
Automatic enrollment in the Teacher Retirement System of Texas
Health and Wellness: Free exercise programs and release time
Professional Development: All employees have access to free LinkedIn Learning training, webinars, and limited financial support to attend conferences, workshops, and more
Educational release time and tuition assistance for completing a degree while a Texas A&M employee
Living Well, a program at Texas A&M that has been built by employees, for employees
Our Commitment
Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experience. Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.
Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.
All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.
Equal Opportunity/Veterans/Disability Employer.