Job title: Lead Supervisor, Retail Banking Projects Team
Division: Supervision, Policy and Competition
Department: Retail Banking – Market Intervention
- Salary: National (Edinburgh and Leeds) ranging from £59,100 to £69,666 and London from £64,900 to £76,500 (salary offered will be based on skills and experience)
- This role is graded as: Lead Associate, Regulatory
- Your recruitment contact is Shafika via Shafika.shaikh@fca.org.uk Applications must be submitted through our online portal. Applications sent via social media or email will not be accepted.
About the FCA and team
We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth, and shaping the future of UK finance services.
SPC oversees firms and individuals (supervision), creates and reviews the rules by which they operate (policy) and identifies and remedies ineffective competition in markets (competition). The Retail Banking Directorate oversees supervision and policy for UK retail banking and mortgages, driving better outcomes for consumers including those with vulnerabilities - through firm-specific, sector-wide, and event-driven work, with a strong focus on fairness, affordability, and consumer protection.
Role responsibilities:
- Lead end-to-end delivery of cross-cutting Retail Banking projects, from initial scoping to successful completion, ensuring initiatives drive meaningful improvements for customers and the industry
- Influence and collaborate with senior stakeholders across the FCA and externally, to embed better practices in culture, governance, and systems, directly shaping fairer outcomes for millions of banking customers
- Analyse complex risks and strategies to identify potential harms and craft innovative solutions, safeguarding the integrity of the financial sector
- Advocate for continuous improvement by recommending process enhancements, supporting colleagues, and proactively identifying sector-wide risks to keep our approach agile and forward-thinking
- Develop and mentor talent through line management opportunities, providing coaching and guidance that empowers team members and builds future leaders
Skills required:
Minimum:
- Proven experience in building effective working relationships with, and providing challenge to, internal and external stakeholders
- Proven experience of assessing complex, often sensitive, information, and identifying and presenting relevant issues
- Proven management experience, with experience of supporting the effective planning, prioritisation and allocation of work. Ensuring that the team delivers against standards and deadlines, with minimal oversight and appropriate escalation
Essential:
- Strong project management experience
- Experience working in financial services or in another sector for a regulator, public body or equivalent preferred
- Proactive mind-set and a risk-based approach to decision making
- Proven ability to coach, guide and motivate others and serve as a role model to positively promote and influence good behaviours within the team and wider department
- Problem solving, ability to make sound judgments quickly from a broad and varied range of information which can be justified in a concise manner as well as knowing when to escalate issues Ability to think critically (and comparatively) about the strengths and weaknesses of firms’ business models, strategies and culture to identify relevant risks, issues and themes and arrive at appropriate judgements
Benefits:
- 25 days annual leave plus bank holidays
- Hybrid model with up to 60% remote work
- Non-contributory pension (8–12% depending on age) and life assurance at eight times your salary
- Private healthcare with Bupa, income protection, and 24/7 Employee Assistance
- 35 hours of paid volunteering annually
- A flexible benefits scheme designed around your lifestyle
For a full list of our benefits, and our recruitment process as a whole visit our benefits page.
Our Values & Culture
Our colleagues are the key to our success as a regulator. We are committed to fostering a diverse and inclusive culture: one that’s free from discrimination and bias, celebrates difference, and supports colleagues to deliver at their best. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation.
If you require any adjustments due to a disability or condition, your recruiter is here to help - reach out for tailored support.
We welcome diverse working styles and aim to find flexible solutions that suit both the role and individual needs, including options like part-time and job sharing where applicable.
Disability Confident: Our Hiring Approach
We’re proud to be a Disability Confident Employer, and therefore, people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. In cases of high application volumes we may progress applicants whose experience most closely matches the role’s key requirements.
Useful Information and Timeline
- Job Advert Close Date: 21st November 2025
- CV Review/Shortlist: 25th November 2025
- First Interview: w/c 1st December 2025
Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time.