We are looking for a driven and innovative Lead AI Business Consultant to join our AI division. Reporting to the Head of AI, you will play a pivotal role in bridging business strategy and AI execution. This position partners closely with senior business leaders, data scientists, IT, and stakeholders across the organization to translate business priorities into impactful AI initiatives. You will lead the business engagement side of AI delivery — ensuring each use case delivers measurable value, adoption, and alignment with the company’s strategic objectives.
Beyond project execution, you will be a key member in managing our AI Steering Committee with senior leadership, but also in shaping and driving our AI democratization program, while leading a small team of experienced AI business consultants. This position is instrumental in scaling the impact of AI across the enterprise and embedding data-driven ways of working in the business.
Responsibilities:
Co-lead the AI Steering Committee with senior leadership, including agenda planning, materials preparation, decision tracking and translation into actions.
Support the Head of AI in aligning leadership decisions with the broader data & AI roadmap and portfolio priorities.
Lead the AI use case intake, prioritization, and tracking process, ensuring transparency on progress, impact, and risks.
Partner with business sponsors and data science leads to define problem statements, business cases, KPIs, and success criteria.
Ensure projects are scoped effectively, aligned with business value, and delivered in a way that maximizes adoption and measurable impact.
Steer change management together with business sponsors and transformation teams to ensure AI adoption and business process integration.
Translate complex AI concepts into clear business narratives for diverse audiences — from executives to frontline teams.
Contribute to communication, training, and engagement materials that foster understanding and trust in AI.
Own, define, and roll out the Data & AI Democratization Program, fostering a culture of curiosity, experimentation, and empowerment.
Partner with HR, Regional team, and business leaders to scale up data literacy, citizen AI, and AI enablement programs across functions.
Lead, mentor, and develop a team of two Senior Business Analysts.
Promote collaboration, continuous learning, and innovation within the AI Business Consulting function and with other AI teams
What motivates you?
You obsess about customers, listen, engage and act for their benefit.
You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
You thrive in teams and enjoy getting things done together.
You take ownership and build solutions, focusing on what matters.
You do what is right, work with integrity and speak up.
You share your humanity, helping us build a diverse and inclusive work environment for everyone.
What can we offer you?
A competitive salary and benefits packages.
A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
A focus on growing your career path with us.
Flexible work policies and strong work-life balance.
Professional development and leadership opportunities.
Our commitment to you
Values-first culture: We lead with our Values every day and bring them to life together.
Boundless opportunity: We create opportunities to learn and grow at every stage of your career.
Continuous innovation: We invite you to help redefine the future of financial services.
Delivering the promise of Diversity, Equity and Inclusion: We foster an inclusive workplace where everyone thrives.
Championing Corporate Citizenship: We build a business that benefits all partners and has a positive social and environmental impact.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.
Working Arrangement