Junior Manager - E2E Commercial

Job Description :

Job Title: Junior Manager - E2E Commercial

 About the Function:

Our Finance team deliver sustainable growth for our business, customers, and much-loved brands. We’re part of a $12.2 billion gross profit organisation, responsible for driving an exceptional level of performance and creating the potential for future growth.

Whether we’re utilising our digital capabilities and analytics to inform our business strategy or creating capacity to invest in the future — no two days are the same in our Finance team. Wherever your skills lie, we’ll help you to learn and develop, supporting you along the way in our inclusive culture.

About the team: (TE)

DBSI is a multi functional, multicultural, multi-language Shared Service Centre that handles DIAGEO-wide transactions across various world regions.

DBSI has developed quickly and grew rapidly over the past ten years, effecting massive change to working practices for worldwide in-market companies and other Diageo Business Units. As such DBSI is playing a key role in ensuring effective operation with minimum disruption of the core business of DIAGEO worldwide.

It ensures proper operation of processes from production planning and incoming customer orders to final deliveries with continuous order-to-ship end-to-end issue resolution. Service Delivery entails close business partnering with the market logistics, sales and customer service teams.

The OTC Process serves over 30 markets and many more countries.

About the role:

Works logically toward solutions.

Responds positively to direction and shows energy in delivering what is expected within own area of work.

Is receptive to feedback and is willing to learn from mistakes.

Understands the need to create high performance teams and supports the actions of others to deliver this.

Good knowledge of internal and external business partners.

Takes ownership for resolution. Escalates where necessary.

Is able to act as a cover for the Team Leader in case of absence.

Is able to act as a second point of contact for market stakeholders and customers.

Role Responsibilities:

The Senior Customer Supply Executive has the following responsibilities:

- maximizing IMC’s sales by order management.

- Providing a high quality Customer Service to agreed service standards.

- Continuously improving customer service levels and OTIF numbers in co-operation with the IMC (In Market Company), Planning, Production, Finance and other parts of the business to strive for excellence in a highly competitive environment.

- Proactively handle relationship with 3PLs, collaboration between Supply Chain and CSE, invoice corrections, stock reconciliation etc

-provide excellent customer service to improve customer satisfaction outside and inside Diageo.

- continuously challenge and improve processes, utilizing synergies between different areas.

Top Accountabilities:

• Managing consignment warehousing – only if applicable
• Resolving delivery and price related issues
• Managing promotional and malt stock allocations
• KPI delivery in the area of order entry accuracy, OTIFNE.
• Relationship management with key customers, Credit Control Team, IMC Sales-force and warehouse, Planning Teams and Production Plants
• Order management within pre-defined parameters
• Continuously improving service levels in cooperation with other teams of the business to strive for excellence in a highly competitive environment
• Build credible relationships (strong networking, influencing and communication skills required)
• Manage strip stamp processes and export documentation
• Forecasting
• a cover for the Team Leader in case of absence.
• a second point of contact for market partners and customers
• takes part in audits and CARM management for the area

PLANNING: (consignment warehouses only)

• Replenish the consignment warehouse  - if applicable
• Balance the need of product availability vs the need of minimising cost of inventory
• Review, challenge and understand 12 month demand signal
• Handling primary and secondary distribution orders.
• Leading stock inventory target

Experience / skills required:

Crucial

• Fluent English and French
• Strong customer service attitude
• Good analytical skills
• Strong interpersonal and communication skills
• Good problem solving skills
• Is a good team player
• Attention to details / Accuracy
• SAP, Outlook end Excel knowledge
• Precision
• proven record of coordination of complex tasks or projects / great relationship building
• working hours are partly outside of normal business hours

Desirable

• Customer Service experience (not necessarily a must)

Barriers to Success in Role (Optional):

No adequate customer service attitude.

Lack of accuracy, Lack of CARM understanding and attention to details.

Difficulties in fitting in and working with a team.

Not being able to work with many cultures at the same time.         

Not being able to multitask and managing conflicting priorities

Not being able to act as a second leader in case of the Team Leader’s absence

Flexible Working Statement:

Flexibility is key to our success. Talk to us about what flexibility means to you so that you’re supported to manage your wellbeing and balance your priorities from day one.

Rewards & Benefits Statement: (TE)

Diversity statement:

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.

We embrace diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.

Feel inspired? Then this may be the opportunity for you. 

If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.

Worker Type :

Regular

Primary Location:

Gurugram

Additional Locations :

Job Posting Start Date :

2025-09-15