Intern - Business Banking (SME)

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Job Summary

 To manage and sustain a portfolio of Business Banking - Enterprise customers, building long-term relationships founded on efficient and reliable support for their business. This is achieved particularly through quick risk assessments and managing consistency and quality of operational service within own portfolio.
 The primary objective is to maximize sustainable risk-adjusted / EP portfolio contribution.
 The jobholder will additionally be responsible for business development both with new customers and with his/her existing portfolio.
 To drive business growth within the SME segment by sourcing new clients, deepening existing relationships, and ensuring active account usage, deposits mobilization, and product penetration in line with business banking targets.

Job Description

• Main accountabilities and approximate time split

  Accountability: Service and Sales: - 90%

  Time split%: 80/10%

  Deal with, and find resolutions for, customer complaints.

• Determine the products that are most effective in meeting customers’ needs and be able to sell these, at short notice, both reactively and proactively.
• Monitor and ensure adherence to risk service standards.
• Actively prospect and onboard new SME clients to grow the customer base.
• Drive sales and cross-sell banking products, including loans, deposits, and transaction accounts.
• Ensure timely and effective activation of newly opened accounts to meet productivity targets.
• Monitor and grow deposit portfolios by building strong relationships with SME clients.
• Collaborate with other departments to ensure excellent service delivery and client satisfaction.
• Maintain proper documentation and compliance with internal and regulatory requirements.
• Regularly analyse market trends and client feedback to identify business opportunities.
• All NTB Accounts should be opened timely within 3 working days with no escalatio
• Account Maintenance should be scanned and completed within 2 working days     
• Attend to all service requests within 1 working day with no escalation.                      
• Ensure all customers are onboarded on digital platform                                  
• Maintain dormancy ration of <5% in your allocated portfolio                         
• Ensure that all new accounts are funded within 5 days                                    
• Ensure that all excesses on current accounts are regularized before end of day       
• A maximum account opening RTS of 5% monthly                 

Absa Values

Absa Values and Behaviors represent the set of standards which governs the actions of all of us who work for the bank and against which the performance of every one of us in Absa are being assessed and rewarded:

Trust Resourceful Stewardship Inclusive Courage

Additional details of exceptional aspects of the demands of the role:

Required to form relationships with customers, therefore minimum tenure will be 2 years. The jobholder will need to be able to communicate in such a way as to ensure their ongoing credibility when dealing with financial controllers of companies, in addition to owner-managers. The jobholder’s portfolio will consist of a full range of Business Banking customers, including the more challenging customers, who will often be subject to competitive approaches from other banks. Business development activity will be similarly demanding.

Training likely to assist effectiveness in the role, and which may have been completed prior to undertaking this role:

Risk assessment and management Presentation, influencing and negotiating Communication

Knowledge, Expertise and Experience

Education

Business degree preferred The jobholder will require a broad understanding of policies and strategies across the Group as they relate to the demands of the customer base. Recognize the changing needs of the customer. Identify products/service that best satisfies customer need. Introduce the product/service. Co-ordinate the introduction of the relevant Group product specialist. Deal with customers directly as required. A good knowledge of the products & services available in the Personal Sector is also required to satisfy the individual financial needs of business owners/key individuals.

Knowledge of the bank’s products, services and policies required to undertake the role:

The jobholder will be required to have a detailed knowledge of the core set of Business Banking products. For Complex products, a good knowledge will be required sufficient to: -

Skills required to undertake the role:

Relationship skills Risk skills General Corporate skills Leadership and team skills Product skills Communication skills

Technical skills / Competencies

Personal Attributes:

Meeting customers’ needs                                                             Managing relationships                                                  Personal organization                                                                      Self-development                                                             Adaptability                                                                                   Working with others Decisiveness Active listening Analytical thinking Judgment Entrepreneurial mindset

• All mandatory training completed to deadline.

Risk and Control Objective

In the event of major issues in the business unit, act as crisis coordinator and allocate tasks to the crisis teams. Review the risk and compliance profiles of the business unit on a regular basis and provide consultative support to the Managing Director on changes that are required to rebalance risk and reward where required. Understanding of own role in the end-to-end processes in which you play a part, including applicable risks and controls. Adhere to Absa’s policies and procedures applicable to own role, demonstrating sound judgment and responsible risk management. Keep up to date on all regulatory changes and can articulate the impact to the Business, be well informed on the industry thinking.

Accountability: Staff Management: - 5%

Day-to-day co-ordination of Business Banking customer management within the branch in provision of consistent service quality and risk.

Accountability: Business Management: - 5%

Research, create and follow up on a target list for potential new business. Identify priority customers using the Customer Prioritization Guidelines to assess their present and potential contribution. Gather all the required information that is needed to prepare and assess credit applications.  Role holder will be expected to input certain key information such as judgmental information. Monitor and control the quality of the portfolio using “Condition of Sanction” triggers where possible and in accordance with RM guidelines and Bank policy. Manage “Early Warning List” customers to reduce risk, following H.O. and Regional guidance provided. Adhere to procedures and guidelines within the BB RMCD.

Education

Higher Certificates and Advanced National (Vocational) Certificates: Business, Commerce and Management Studies (Required)