InP - Product-Process Trainer II

Are you curious, motivated, and forward-thinking? At FIS, you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing:

• Conducts training needs assessments to understand characteristics and skill levels of learners, the job setting and to identify processes and tasks performed by system users.
• Determines appropriate instructional strategy based on results of needs assessment.
• Knowledge of design tools like Articulate Storyline, Camtasia and Synthesia will be beneficial.• Classes may consist of standard or customized course content, and may use a train-the-trainer or end user approach.
• Conducts traditional classroom or web-based training sessions using effective presentation skills, verbal communication skills and classroom management skills at FIS facilities or client locations.
• Assesses training outcomes by soliciting and reviewing feedback and evaluation of classes taught.
• For systems/products trained, reviews system/software documentation from product development teams, such as release notes, system requirements, system design specifications, technical and functional system design, configuration control requirements, etc. to understand and stay current on system changes – enhances system knowledge through hands-on practice using test banks.
• Develops and manages content and parameters of training banks including account and scenario setup, product definition across multiple applications and security.
• Manages and completes all aspects of training projects including reviewing Statements of Work and other contractual client documents relevant to training services for assigned projects, communicating with clients, working with implementation and client relationship teams to understand client business needs (adapts training context and content accordingly), scheduling and travel planning, status and expense reporting, following-up and issue resolution and resetting parameters of training bank, including student and demonstration accounts and user IDs and passwords.
• Stays current on relevant trends within the financial services industries, i.e., banking, wealth management, insurance, regulatory as pertains to FIS products and services and specific assignments.
• Other related duties assigned as needed.

What you bring:

• Bachelor’s degree in finance or adult education or the equivalent combination of education, training, or work experience.
  • Thorough, detailed knowledge of FIS systems and products trained as well as FIS procedures
  • Effective presentation and interpersonal skills
  • Understanding of and ability to demonstrate adult education principles and techniques
  • Classroom management skills
  • Understanding of banking and financial services industries and products including commercial and consumer banking, lending, insurance, wealth management, online banking, card services and bill payment services
  • Strong verbal and written communication skills; clear, tactful and constructive
  • Proficient with technology and office automation tools and applications
  • Customer service skills, understanding and focusing on client needs, establishing credibility and building positive, professional, relationships with clients
  • Team skills including ability to establish and maintain effective working relationships with all levels within organization, internally and externally
  • Strong time management, problem solving, project management, leadership and negotiaion skills
  • Attention to detail
  • Resourcefulness, flexibility, versatility, dependability

What we offer you:

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A competitive salary and benefits
• A variety of career development tools, resources and opportunities

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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