Customer Solutions Architect

Role Overview

We’re looking for a hands-on technical professional to support pre- and post-sales engagements. This individual will act as a trusted technical advisor during the sales cycle and transition into a technical account manager post-sale after the Hypori Delivery team has onboarded the customer. The role ensures successful transitions, adoption, and long-term customer value and retention.

Responsibilities

Pre-Sales Responsibilities:

• Partner with Account Executives and GTM resources to deliver technical product presentations and demos, ensuring a successful Technical Evaluation process.
• Lead discovery sessions to understand customer requirements, architecture, and constraints.
• Develop solution designs, security recommendations, and integration plans.
• Manage technical evaluations, including Proof of Concept (POC) planning and execution.
• Address RFPs, security questionnaires, and technical objections.
• Collaborate with Product and Engineering teams to deliver customer feedback.

Post-Sales Responsibilities:

• Available for post sales support including implementation support of customers.
• Serve as the primary technical point of contact post-sale for assigned customers.
• Guide customers through full solution utilization post-deployment handover.
• Conduct technical QBRs and support the Customer Support team with ongoing engagement.
• Track and report on customer adoption, technical issues, and support escalations.
• Collaborate with Support, Product, and Engineering to resolve issues and deliver improvements.
• Advocate for customer needs internally while ensuring alignment with Hypori’s platform and roadmap.

Technical Skills and Experience:

• Proficiency with at least one major cloud provider (AWS, Azure, or Google Cloud).
• Working knowledge of Linux systems such as Red Hat Enterprise Linux or CentOS.
• Familiarity with containerization and orchestration tools including Docker and Kubernetes.
• Understanding of iOS and Android mobile operating systems.
• Experience with Mobile Device Management (MDM) or Enterprise Device Management (EDM) solutions.
• Exposure to virtualization technologies such as VMware, Citrix, KVM, or Virtual Desktop and Virtual Apps environments.
• Familiarity with core networking concepts including routing, switching, firewalls, and web filtering.
• Knowledge of network security principles including DoD/GOV standards, STIGs, IDS/IPS, and multi-factor authentication.

Qualifications:

• 5+ years in technical pre-sales, solutions engineering, or technical account management.
• Experience supporting enterprise software, cybersecurity, or secure mobility solutions.
• Must be clearable or have had federal level clearance previously (*will be important in 5Eyes deals and NATO).
• Strong understanding of enterprise IT, networking, identity, and security architectures.
• Familiarity with FedRAMP, NIST, CMMC, or Zero Trust frameworks is a plus.
• Excellent interpersonal and customer service skills with proven ability to explain complex technical concepts to non-technical audiences.
• Exceptional written and verbal communication, presentation, and documentation skills.
• Demonstrated flexibility, organization, and self-motivation in a fast-paced environment.
• Ability to apply engineering or technology principles to product sales and solution design.
• Strong problem-solving and analytical skills, with sound judgment and timely decision-making.
• High integrity, dependability, and a strong sense of urgency and results orientation.
• U.S. citizenship required (role supports federal customers).

What Success Looks Like:

• Smooth transition from pre-sales to post-sales engagement.
• Accelerated customer onboarding and measurable time-to-value.
• High satisfaction, retention, and customer advocacy.
• Strong internal collaboration and proactive problem-solving.
• Consistent demonstration of professionalism, integrity, and ownership.