Line of Service
AdvisoryIndustry/Sector
Not ApplicableSpecialism
SAPManagement Level
Senior AssociateJob Description & Summary
At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.Why PWC
At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.
At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.
● Extensive hands-on experience in configuration and implementation of at least Two ServiceNow module (CSM, ITSM, HR Service Delivery, ITOM, GRC, or APP Engine) ● Deep technical understanding of ServiceNow core platform capabilities ● Able to understand complex customer requirements and design effective solutions for the same ● Hands on experience with third party & web services integration (SOAP and REST) ● Strong technical skills on web technologies (JAVA Script, XML, HTML, AJAX, CSS, HTTP) ● Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions ● ServiceNow Experience should include scripting in ServiceNow, tool configuration, design work, technical configuration and deployment ● Understanding of ITIL framework ● Experienced to work in Agile software development environments ● Very good communication & presentation skills, proactive mindset and capacity to learn and work independently ServiceNow CSA Certification is mandatory
Mandatory skill sets:
· Interact with external customers and development of robust and performant solutions · Create solutions keeping architecture & best practice principles in mind for new business requirements · Focus on delivering the solution as configurable and provide alternate solutions wherever possible
Preferred skill sets:
· Experience of rolling out-out standard mobile applications available on ServiceNow · Experience on implementing chatbots and AI · Knowledge of DevOps & automated testing · Service Portal development in ServiceNow · Experience in working on public clouds – AWS, Azure, GCP etc · Experience in Product evaluation · Integration experience with infrastructure monitoring solutions · Exposure in defining UX · ITIL & ServiceNow certified
Years of experience required: 4+
Education qualification:
B.E/B.Tech
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required: Bachelor of Technology, MBA (Master of Business Administration), Bachelor of EngineeringDegrees/Field of Study preferred:Certifications (if blank, certifications not specified)
Required Skills
JavaOptional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Analytical Reasoning, Analytical Thinking, Application Software, Business Data Analytics, Business Management, Business Technology, Business Transformation, Communication, Creativity, Documentation Development, Embracing Change, Emotional Regulation, Empathy, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Intellectual Curiosity, Learning Agility, Optimism, Performance Assessment, Performance Management Software {+ 16 more}Desired Languages (If blank, desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship?
NoGovernment Clearance Required?
NoJob Posting End Date