TransUnion's Job Applicant Privacy Notice
What We'll Bring:
We Are TransUnion:What You'll Bring:
We’re looking for a Customer Service Incident Coordinator (Croatian Speaking) to join our growing Sontiq team.
This is a shift pattern role, shift pattern:
Monday to Friday 07.00 - 15.30
Day to Day You’ll Be:
Screen and interview clients by telephone to compile information regarding breach/fraud and/or identity theft
Examine and analyse information to discover the severity of the fraud, breach and/or identity theft
Exercises independent judgment in setting priorities to ensure that deadlines and due dates are met
Provide professional and courteous customer service and expert assistance to clients and victims of a breach/fraud and/or identity theft
Manage customer and client expectations
Act as point of contact for customer, client and internal experts
Gather, assemble and preserve facts, statements or affidavits and other evidence for use in breach remediation and resolving fraud and identity theft issues and claims
Prepare letters, initiate telephone communications and acts as a liaison to creditor, law enforcement and government agencies
Communicate clearly to customer the services and support offered
Consult with potential and existing clients on breach incidents to discover if remediation is necessary and the requirements of the remediation.
Escalate and refer any incidents that require assistance from other internal departments, coordinates the discussions, meetings and updates
Administrative
Identify, report, and articulate on current trends and unique client or customer situations to both internal and external parties
Maintain current knowledge of all new laws and regulations pertaining to breach and identity theft
Prepares written proposals for breach services that fit the situation
Participates in project plan schedule development, monitoring and reporting
Directs document and data transfers between company and clients
Manage mailings: scrubbing data, producing letters, obtaining client approval and coordinating the delivery to mailing service
Ensures timely communication to internal team members, clients and other 3rd parties such as client’s counsel
Records and details relevant case notes into database with strong attention to detail and accuracy of information in a timely manner
Ensures the closure of all resolved and confirmed incident records and final report to the client /customer
Accountable for the overall breach/fraud incident process efficiency and effectiveness
If applicable, language translation for correspondence, reports , training documents, other internal documents as necessary
If applicable, live language interpretation between clients and internal departments regarding sales support, client training and incident management support calls with Forensic and Privacy experts
Essential Skills & Experience:
Must be fluent in Croatian and English (Written and Verbal)
Experience in Customer Service
Impact You'll Make:
What’s In It For you?
At TransUnion you will be joining a friendly, forward thinking global business.
As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with:
TransUnion – a place to grow:
If there’s something on the list of essential / desirable skills that you can’t quite tick off, don’t let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful.
We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together
Flexibility at TU:
We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we’ve set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don’t let this stop you from applying. Let us know if you’re looking for a part time or flexible working arrangement and we can discuss this with you.
Additional support:
At TransUnion, we’re committed to fostering an inclusive and diverse workplace where all individual’s talents and perspectives are valued. When you apply for a position with us, you’re not just joining a team, you’re becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting ukrecruitment@transunion.com
Interview & Hiring Process:
Most of our recruitment processes are virtual, so you’ll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this.
We do not accept any unsolicited CV’s from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance.
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Find out more about Life At TU UK:
https://twitter.com/TransUnionUK
https://www.linkedin.com/company/transunion/life/
TransUnion Job Title
Specialist I, Customer Support Operations