About Bosta:
Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.
We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
About the Role:
The Customer Care Supervisor is responsible for leading a team of customer care agents to deliver exceptional customer experiences across Chat, Ticket, and Voice channels. The role ensures daily operations run smoothly, team performance meets defined KPIs (CSAT, AHT, Quality), and customer issues are handled efficiently and professionally. The Supervisor acts as a key link between agents and management, ensuring high service quality, agent engagement, and process consistency.