Clinical Pharmacy Technician

Clinical Pharmacy Technician

Department: Department of Veterans Affairs

Location(s): Bath, New York, Canandaigua, New York, Rochester, New York

Salary Range: $55328 - $72436 Per Year

Job Summary: The Clinical Pharmacy Technician (CPhT) at the VA Finger Lakes Healthcare System is certified, highly specialized, and provides administrative, clerical, and clinical support to the clinical pharmacy section of the Pharmacy Service. The functions of the Clinical Pharmacy Technician include retrieving and monitoring laboratory values, medical chart/action profile reviews, telephone logistical support, communicating with MSAs for scheduling, and documentation in the electronic medical record.

Major Duties:

• VA Careers - Pharmacy: https://youtube.com/embed/Fn_ickNBEws The Clinical Pharmacy Technician shall provide support for clinical operations of facility clinical pharmacists. All duties of the CPhT will be performed under the supervision of the assigned Clinical Pharmacist Practitioner (CPP). Basic: - Evaluate and analyze the workflow to coordinate activities in support of clinical pharmacist practitioners. - Understand and apply Medical Center policies and procedures. - Interact directly with patients and family members to support clinic activities. - Communicate effectively with members of the healthcare team and stakeholders across the system. - Process medication refills upon request and assists with troubleshooting and tracking prescriptions as needed. Administrative: - Provide clinic support by faxing and mailing, and preparation of teaching materials, medication reconciliation, and other pharmacy related communication. - Assists with scheduling future lab orders, follow-up appointments, and missed appointments. - Review clinic consults on a routine basis to schedule new patients for enrollment in clinic. - Triage telephone calls from patients, family members, and/or caregivers to address a variety of issues, evaluate the problem, and provide an appropriate solution or refer the problem expeditiously to the pharmacist when the problem is beyond the technician's level of knowledge or expertise. - Update and maintain the Anticoagulation Clinic Database Clinical: - Receive and triage lab results faxed from the community. - Document labs values in CPRS - Addresses INRs under the supervision of the CPP and determine follow-up intervals for patients on warfarin. - Contacts patients to obtain and document vital signs (i.e., home blood pressure readings, home glucose readings) and triage abnormal readings to the appropriate clinical team member. - Provide patient education on pharmacy topics including prescription refills, patient rights and responsibilities and provides education specific to clinic procedures. - Obtains and documents an up-to-date medication list and relevant medication history. - Document communication with patients in the electronic medical record. - Notify pharmacist of issues related to pharmacotherapy, including duplication, medication compliance, allergies, or adverse reactions, and out of range labs or health factors which are identified through patient communication or medical record review. - Supports the non-formulary and prior authorization drug review process. - Reviews population health dashboards or reports to identify patients who may benefit from comprehensive medication management. - Places return to clinic orders for clinical pharmacy appointments for follow-up. - Places orders for CPP verification. Quality Improvement: - Monitor clinic records for patients who fail to show for scheduled appointments and initiate reminders to ensure continuum of care. - Evaluate and analyze data from anticoagulation clinic database to generate periodic quality assessment reports for submission to the anticoagulation program manager. - Generate reports from population health dashboards as assigned and communicate findings to CPP Work Schedule: 7:30am-4:00pm Monday-Friday Telework: Ad-Hoc, As agency policy Virtual: This is not a virtual position

Qualifications: Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Education or Experience: A high school diploma or equivalent; or at least 3 months experience. English Language Proficiency: Pharmacy Technician candidates must be proficient in spoken and written English to be appointed as authorized by 38 U.S.C. § 7403(f). May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: Experience. Candidates must possess one year of experience equivalent to the next lower grade level and demonstrate the KSAs below. Certification. For positions above the full performance level, the employee must pass a national certification exam and hold an active national certification through either: PTCB as a CPhT. OR NHA as a ExCPT. Knowledge, Skills and Abilities (KSAs). In addition to the experience above, the candidate must demonstrate the following KSAs for all GS-08 assignments and meet any additional KSAs for the assignment, if indicated: Comprehensive knowledge of concepts, principles, methodology and policies in a specialized area or section of pharmacy (such as sterile compounding, controlled substances, automation, clinical pharmacy, contact center, etc.) Note: See Specialized Area.in the Definitions Section. Skill in training and orienting new and existing pharmacy facility employees and students on proper policies and procedures. Ability to evaluate, analyze and coordinate workflow and work activities within a specialized area or section of the pharmacy. Preferred Experience: Strong customer service skills, Strong organizational skills. Clinical pharmacy experience strongly preferred. Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is GS08. Physical Requirements: Work is primarily physical, and demands standing, walking, bending/stooping/stretching, twisting, and lifting/carrying items up to 40 lbs (and at times may be more).

How to Apply: All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 11/20/2025 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12831542. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire. Click Submit My Answers to submit your application package. NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

Application Deadline: 2025-11-20