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Job Type:
Regular
Scheduled Hours:
40
Job Summary:
Provide customer-focused service and support to patient flow in a unit based. This position may be responsible for a variety of duties based on the operations of department, including: 1) patient registration, 2) patient scheduling, 3) patient billing, 4) assist with pre-certification if applicable (collect insurance information; receipt of co-pays or bill payments), 5) medical records retrieval, release, or collection, 6) data entry and 7) answering phones. Responsible for routine problem resolution, assistance with patient flow coordination, and initiation of follow-up with appropriate staff as needed. Ensures compliance with federal, state, and local laws and regulations pertaining to patient privacy and confidentiality, i.e., HIPAA laws.
Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background.
Job Description:
Job Duties:
Multi-task Role of Customer Service, Registration, Scheduling, and may assist with Pre-Certification:
- Provide courteous, respectful, and helpful service to patients, visitors, staff, and physicians seeking information and/or treatment: office, phone, email communications.
- Responsible for the patient registration process (check in and check out) for a unit or department.
- Assist patients with forms obtaining all necessary insurance information and signatures as needed.
- May assist in pre-certification and/consent for services and billing.
- May collect co-pay/co-insurance/deductible based on insurance plan(s).
- Accurately completes or assures completion of registration process and facilitates revenue enhancement through insurance verification, pre-authorization, verification of medical necessity and follow up of denials.
- Obtains treatment authorization(s).
- May collect patient co-pays, co-insurance, and/or deductible and follow up with insurance companies for payment, enter patient charges, and maintain monthly/quarterly record statistics, and code services/ procedures for charge reconciliation purposes.
Coordination of patient information and Clerical services:
- Answer and coordinate multiple phones lines, assist patients with questions and problems, and accepting/relaying messages.
- Relay messages to appropriate staff in order to facilitate communication and assure quality of care.
- Support co-workers in operational functions of the office including: front desk coverage, answering phones, running errands, and transporting patients.
- Prepares correspondence, memos, reports, minutes, and letters.
- Position may require data entry into multiple databases.
Customer Service & Problem Resolution:
- Resolve routine patient problems and complaints on a timely basis.
- Handles conflict with customers constructively and appropriately.
- Initiate further follow-up with appropriate staff member(s).
Medical Records
- Perform medical records tasks timely and accurately including: chart retrieval, storage, filing, and scanning in correct location of EMR.
- Maintains appropriate computer downtime procedures for clinical documentation.
- Coordinate scanning and storage of medical records
Other
- Performs other duties as assigned.
- Maintains work area in a neat and clean manner.
- Ensure supplies and materials are available as needed
MINIMUM REQUIREMENTS
Education, Credentials, Licenses:
- High school graduate or GED
Specialized Knowledge:
- Medical terminology
- Computer fluency/literacy
- Communication skills (verbal and written)
- Maintain patient confidentiality
- Organization and prioritization skills
Kind and Length of Experience:
1 year of experience in an office front desk type role, healthcare registration, scheduling or other patient-facing healthcare positions.
FLSA Status:
Non-Exempt
Right Career. Right Here. If you're looking for the right careers in healthcare, the right place to be is at St. Elizabeth. Join us, and you'll take pride in the level of care we offer our community.