Number of Positions Available:
ABOUT US
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
Salvos Stores are looking for a talented permanent, full time, Business Analyst in Blackburn, Melbourne (with hybrid WFH arrangements) to support projects and improvement initiatives.
This role maps current and future state processes, performs gap analyses and supports delivery teams to implement practical, people centred improvements that lift store, support office and logistics performance.
Reporting to the Specialist Manager, you will partner closely with stakeholders across operations, retail, logistics, finance, people systems and technology to ensure changes are understood, documented and embedded through fit for purpose procedures and work instructions.
You will be experienced in;
Engaging with store leaders, support office teams, vendors and subject matter experts, as part of organisational projects and initiatives, to elicit business and functional requirements.
Facilitating workshops to map end-to-end processes using BPMN, identify pain points, hand-offs and controls, and co-design improvements.
Defining success measures, service levels and simple metrics that support continuous improvement.
Building strong relationships with internal and external stakeholders through active listening and timely follow-up.
Using Asana, Microsoft 365 and SharePoint for project management, collaboration, documentation and version control.
Previous experience in a similar industry, while highly regarded, is not essential.
Essential:
Degree in Business, Information Systems or related field, or equivalent experience.
Demonstrated experience gathering and managing business and functional requirements.
Proficiency writing user stories and acceptance criteria.
Skilled in workshop facilitation with diverse groups, including frontline and leadership stakeholders.
Hands-on experience with BPMN process mapping.
Proficiency with Microsoft Office, especially Power BI, Excel and Word, and confidence working in SharePoint.
Familiarity with Agile ways of working.
Strong interpersonal skills with an empathetic approach to relationship building.
Ability to perform basic data analysis to inform decisions.
Highly regarded:
Exposure to enterprise platforms such as Workday, Kronos, etc.
IIBA or Agile certifications.
Retail, logistics or not-for-profit sector experience.
As a registered NFP we offer our eligible employees real and meaningful benefits such as;
NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit ($2,650)
Health, fitness and financial discounts / benefits;
Paid parental leave - 12 weeks
Staff store discount
Up to 8 weeks leave per year through our purchase leave scheme
Up to 5 days paid leave per year to ‘volunteer’ in a TSA program or activity
Purpose driven career with positive social and sustainable outcomes
Employee Assistance Program - Independent confidential counselling service;
Opportunity for career development;
An inclusive culture of dedicated, passionate and professional team members
Chaplaincy services
Positively supporting and impacting the lives of others through your career contribution
Not your average retailer, Salvos Stores is made up of a team of changemakers who are passionate about raising funds to help The Salvation Army provide over one million sessions of care to disadvantaged Australians each year through an extensive network of over 360 retail stores, as well as online.
Salvos Stores is a mission enterprise of The Salvation Army, a Christian movement and one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope amid all kinds of personal hardship.
If you're excited by this unique opportunity, the above sounds like you, and you have a heart for working for an organisation that truly does transform lives, we would love to speak to you. We are looking for compassionate people who share our mission and values. If you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to apply via the link and submit a current Resume and a cover letter which details your alignment with the essential requirements of the role.
Applications will close as soon as a suitable candidate is secured.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration