Business Analyst - One Call

Job Title:

Business Analyst - One Call

Location:

CityScape

What you'll do:

As a Business Analyst you'll be responsible for supporting systems, processes, procedures, products, and services. You'll drive operational efficiency, optimize workflows, and provide high-level analytical insights to support data-driven decision-making. across our supported lines of business. As an analyst in this role, you will collaborate closely with team members, cross-functional teams and leadership to ensure business initiatives align with organizational strategy while fostering continuous improvement.


The OneCall Business Analyst will lead the analysis and resolution of complex operational challenges across the organization. This position provides on-demand expertise in banking and deposit operations, serving as a specialist in FIS systems, processes, deposit products and services, legal and entity documentation. The analyst ensures seamless bank-wide support, proactive monitoring, and responsive internal customer service, while maintaining operational accuracy, efficiency, and a high standard of service delivery.

• Working knowledge of FIS deposit banking systems such as IBS Insight, Online Banking, CMSe, and FCM ImageCentre.

• Solid understanding of deposit operations, treasury management, and commercial banking products and services.

• Responsible for maintaining logs for product issues, enhancements, defects, and testing of electronic banking applications and treasury management services.

• Perform support queue management, ensuring timely assignment and routing of production issues to the correct analyst or support group.

• Partner with stakeholders to define business requirements, assess impacts, and prioritize initiatives, ensuring alignment with the organization's strategic goals.

• Participate in special projects, develop training material, and serve as a cross-departmental liaison to our partner teams.

• Oversee change management initiatives by developing communication plans and ensuring smooth adoption of process and system changes.

• Act as a liaison between business units, technology teams, and leadership to drive alignment, resolve challenges, and ensure successful project execution.

What you'll need:

• 4+ years of related experience.
• High school diploma required; Bachelor's degree in related field preferred.
• Intermediate knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
• Intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Intermediate experience with data analysis and research with the ability to identify and escalate cases or inquiries to mitigate bank risks.
• Intermediate skills in MS Office Suite.
• Intermediate experience with banking applications and systems preferred.
• Intermediate speaking and writing communication skills.

Benefits you’ll love:
We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company:

Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC.  AmeriHome Mortgage is a Western Alliance Bank company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488.  When contacting us, please provide your contact information and state the nature of your accessibility issue.  We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

© Western Alliance Bancorporation