Area Head of Technology, Customer & Operations (TCO)
Opportunity
At Maersk, we are on a revolutionary journey to simplify global trade, giving us the opportunity to make a major impact on the world economy – and on your career. At Maersk, we aim to be a true integrator of container logistics, connecting and simplifying our customers’ supply chains through global end-to-end solutions. We rely on our diverse people to make it happen.
We are proud of our diversity and see it as a genuine source of strength in building high-performing teams.
What We Offer
This is an exciting career opportunity in an international and challenging business environment known for its diversity and fast-paced nature. You will focus on creating valuable relationships with current and new customers, working with highly professional teams in an organisation where you will be valued, recognised, and well rewarded.
You will work with amazing and diverse colleagues who share a deep commitment to living our values and, together, going all the way for our customers, society, and each other.
Job Description
The Area Head of Technology, Customer & Operations (TCO) will establish close and integrated ties with operating business units by defining the strategy for implementing WMS/TMS applications and integrations to help the business improve efficiencies, reduce costs, and support business growth.
The role will also support the effective day-to-day running of all operations through capacity alignment, team enablement, and business engagement. The successful individual will be expected to be fluent in business English.
Specific Responsibilities
- Manage a project pipeline from the Maersk Contract Logistics business to ensure TCO colleagues are adequately resourced to meet required timelines.
- Attend business review meetings with potential, new, or existing customers, gathering, understanding, and following up on areas of concern and improvement.
- Work with business and operational teams to understand their requirements and deliver appropriate IT solutions.
- Develop and upskill the TCO team to enhance capability and performance.
- Co-ordinate with global teams and extended Maersk colleagues to support any necessary WMS development or customisation.
- Work with the Platform Product Owner, Maersk.com, and other internal teams to ensure the smooth operation of IT services and infrastructure.
- Ensure technical KPIs are maintained across change and support functions.
- Review existing implementations to identify improvement opportunities.
- Establish and maintain change control, incident management, and escalation procedures.
- Act as a key communicator and escalation point during major incidents.
- Support system migrations and upgrades.
- Collaborate with Business Development teams as a technical representative for new business opportunities.
- Provide IT key account management services to business-critical customers as required.
- Continuously seek opportunities for process improvement, cost savings, and innovation.
- Foster a collaborative environment among team members and peers, promoting strong engagement and alignment.
Person Specification - Leadership and Strategy
- Proven experience leading a large country or multi-country cluster, demonstrating the ability to independently drive large-scale technical initiatives and business transformation programmes.
- A track record of building, developing, and motivating high-performing teams across diverse geographies and disciplines.
- Strong ability to influence senior stakeholders without direct authority, aligning priorities, managing expectations, and fostering collaboration across business and IT functions.
- Demonstrated experience in cross-functional collaboration, partnering effectively with operations, supply chain, and commercial teams to deliver integrated solutions.
- A strategic thinker with the capability to translate business objectives into actionable technology roadmaps and measurable outcomes.
- Fluent in English, with proven experience leading across multiple areas and countries within Europe.
Person Specification - Technical and Functional Expertise
- Strong proficiency in SQL (MS SQL or equivalent), with the ability to extract, analyse, and report data to support operational and strategic decision-making.
- Hands-on experience with Business Intelligence (BI) tools, enabling data-driven insights and performance optimisation.
- Proven ability to implement, configure, and support Warehouse Management Systems (WMS) and related enterprise applications.
- Experience executing end-to-end project lifecycles, from design and development to testing, go-live, and user training.
- Skilled in managing multiple concurrent IT projects, including system migrations, upgrades, integrations, and outages, ensuring minimal business disruption.
- Familiarity with Agile methodologies and PMI project management standards (e.g., scope, schedule, cost, quality, risk, and stakeholder management).
- Adept at creating and maintaining documentation, including configurations, integrations, technical specifications, test scripts, and user training materials.
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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.