Workspace Experience and Operations Assistant Manager

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves:

This role oversees day-to-day site operations, vendor and contract management, health and safety compliance, and financial controls, while ensuring exceptional service delivery and stakeholder satisfaction across all levels.

• Oversee end-to-end site operations, implementing industry best practices and maintaining high standards for both preventative and corrective maintenance, including coordination of 24/7 emergency response protocols
• Manage client relationships and stakeholder expectations through proactive communication, responsive service delivery, and consistent follow-up, ensuring a high level of customer satisfaction
• Implement, monitor, and enforce health and safety procedures in compliance with statutory regulations, company policies, and client requirements to maintain a safe and compliant working environment
• Vendor management activities—selecting, overseeing third-party service providers to ensure timely, high-quality, and cost-effective service delivery within approved budgets and in alignment with JLL and client guidelines
• Manage service contracts end-to-end: track expiry dates, evaluate performance, initiate re-procurement or renewals as needed, and ensure continuous value optimization for the client
• Support financial management by monitoring operational expenditures, adhering to budgetary controls, meeting financial targets, and ensuring accurate and timely processing of accounts payable in accordance with finance protocols
• Provide administrative and operational support to the Facility Manager or senior leadership as required, including reporting, scheduling, documentation, and project coordination
• Contribute to workplace experience initiatives—such as hybrid work enablement, space optimization, employee engagement activities, and change communications—to foster a productive and inclusive work environment

Interested?  An ideal candidate would need to have the following qualifications 

Desired experience and technical skills

Required 

• Bachelor's degree in Facilities Management, Engineering, Construction Management, or a related field
• Minimum 3 to 5 years of experience in facilities operations, maintenance, or property management
• Familiarity with building systems
• Strong communication, problem-solving, organizational abilities, and customer service orientation
• Good command in speaking English, Cantonese and Putonghua

Location:

On-site –Hong Kong, SAR, China

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.