Workplace Experience Coordinator - Southampton
Reports to Workplace Manager
Aztec’s Workplace Team is responsible for delivering a top-level workplace experience to all employees, visitors, and guests.
Working within the Southampton workplace team, this role is responsible for executing all experiential workplace activities across the office, including onsite events, office standards, and client experience. Reporting to the Workplace Manager, the Workplace Experience Coordinator will ensure the highest standards of day-to-day customer experience across the Southampton office.
Key responsibilities:
- Oversee all workplace aspects of the customer and client experience, for all employees, visitors, and guests to the Southampton office.
- Partner with the Southampton Social committee, overseeing and supporting execution for all office social events and activities, ensuring H&S is always adhered to.
- Oversee local catering function, delivering all aspects of food and beverage in line with agreed programme specification and supporting with local hospitality.
- Support the Receptionist Concierge to always ensure a consistent offering of exceptional service for all visitors and guests.
- Point of contact for key stakeholders, understanding their priorities and ensuring their space and experience is being delivered in line with expectations.
- Lead all workplace communications within the Southampton office.
- Onboard new starters to the Southampton office, actively leading the show round, ensuring they have a distinctive workplace experience from their first day onsite.
- Oversee the building environment (artwork, signage, flowers, plants etc) and associated vendors.
- Local sustainability lead, driving workplace initiatives and partnering with Sustainability team as required.
- Develop and deliver local creative workplace initiatives and programmes, relating to employee experience.
- Partner with operations coordinator to complete floor walks, ensuring all building/equipment faults and issues are addressed in a timely manner.
- Be a champion of workplace ergonomics and complete desk assessments as needed, partnering with external vendor.
- Manage annual events schedule, working with the engagement and events teams including seasonal events.
- Budget oversight for all relevant services.
- Assist in managing access control system and ensure the facility is secure after hours.
- Own the space planning and desking neighbourhood process, ensuring records are correctly maintained and plans updated.
- Work closely with the operations manager to arrange relevant training sessions for employees and communications involved.
- Actively managed parking and resolve issues arising.
- Maintenance and update of Workplace hubs.
- Assist with additional projects as required.
- Proactively keep the Workplace Manager always updated.
Skills, knowledge, expertise:
- Between 2+ years’ experience in a similar experience
- Confidence in communicating politely and effectively with people at all levels is essential.
- Confidentiality, tact, and discretion are required.
- Attention to detail and good concentration skills are necessary.
- Computer literacy skills are essential.
- Basic technical knowledge (relevant in-house training to be provided through the Aztec Academy)
- Good interpersonal skills are required to develop close working relationships with colleagues, clients, and third-party supplies.
We will provide the training, both in house for relevant technical knowledge and professional qualifications to enhance your professional development. You will need to be quick to learn new systems and great with people, as close working relationships between our colleagues and clients is at the heart of what we do.