Position Title
Wire Operations Specialist
Location
Troy, MI 48098
Job Summary
The Wire Operations Specialist is responsible for processing, monitoring and supporting domestic and international wire transfers in compliance with regulatory requirements and internal procedures. This role is essential to maintaining the accuracy and integrity of wire transactions, mitigating operational risk and providing exceptional service to internal and external stakeholders.
Job Responsibilities:
Wire Processing and Execution: Accurately process incoming and outgoing wire transfers via Fedwire and SWIFT, and internal systems, ensuring timely and secure execution of funds.
Monitoring Wire Activity: Monitor daily incoming and outgoing wire activity to ensure timely settlement and resolution to any exceptions to ensure all transactions are processed accurately and within established deadlines and SLA’s.
Issue Resolution, Investigations, Fraud Escalations: Research and resolve wire-related discrepancies, including duplicate wires, system errors and suspected fraud.
Client and Retail Banking Support: Respond to wire transfer inquiries from clients, internal teams and branch personnel, provide guidance on wire procedures and cut times.
Training: Participate in training and system testing as required.
ADDITIONAL ACCOUNTABILITIES
Performs special projects, additional duties and responsibilities as required.
Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations.
JOB REQUIREMENTS
Required Qualifications:
Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent
Minimum experience required: 1+ Years of banking or financial operations experience, preferably in wire processing.
Strong analytical and problem-solving skills
Excellent attention to detail and time management
Ability to work under pressure in a fast-paced environment
Preferred Qualifications:
Education level preferred: College, Vocational or Associates Degree (2 years or equivalent)
2-5 years of experience in banking operations with a focus on wire transfers or funds movement
Familiarity with write transfer systems: Fedwire, SWIFT, CHIPS
Understanding of risk-mitigation in high-value transaction processing
Experience using bank platforms, Fiserv, FIS, Finastra or similar core banking systems
Job Competencies:
Attention to detail: Accurately processes complex transaction and identifies error or anomalies in data and wire instructions
Regulatory and Compliance Awareness: Demonstrates knowledge of regulatory guidelines and internal bank policies
Analytical thinking: Uses logical reasoning and investigative skills to resolve discrepancies and mitigate transaction risks.
Customer focus: Provides prompt and professional service to internal teams and external clients. Communicates effectively to resolve inquiries
10% or less for travel
Physical demands (ADA): The job requires a moderate degree of physical exertion and stamina such as standing, sitting, walking, driving or infrequent lifting.
Flagstar is an Equal Opportunity Employer
Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank