General Description of the Programme:
GOAL has been working in Syria since 2013, responding to the acute needs of conflict-affected communities. GOAL is working in Idleb Governate, both through direct implementation and through partners, delivering food, non-food programming to highly vulnerable populations, and provision of Water, Sanitation and Hygiene (WASH) through support to Water units, as well as emergency support to recently displaced households.
GOAL has been working in North Aleppo Governate since 2019, through direct implementation and through partners, delivering food, non-food programming to highly vulnerable populations, as well as emergency support for recently displaced households.
Job purpose:
A major part of the community mobilization Assistant is to provide effective support within the community-based approach. The community mobilization Assistant will work with the Senior community mobilization Officer by providing accurate documentation support regarding the Complaints Responding Mechanism, liaising with WASH Programme stakeholders (Water Units/Stations, Local councils, General Water Department, beneficiaries, etc), and donated assets (generators, pumps, etc.), as well as conducting regular community meetings and collecting feedback.
Duties, objectives and competencies
- Conduct regular visits to local community representatives in the areas covered by the WASH Program. These visits will address topics related to the program, such as its operational mechanisms, removal of violations and encroachments on pumping lines, water conservation, protection of water stations, prevention of waterborne diseases, and ongoing projects. Additionally, gather feedback from community representatives.
- Communicate with local community representatives to obtain information regarding support for water and sanitation networks, waste disposal sites, garbage collection, and related services.
- Continuously update water tanker transportation fees, including the names of beneficiaries and approved tanker drivers, in coordination with the Water Unit and the relevant local council. This applies to areas where the WASH Program provides support through tankers.
- Assist the Senior Community Mobilization Officer in filling vacant positions related to the operation of water stations.
- Assist with follow-up of all human resources matters related to water station employees, including personnel records, leave management, training, contracts, warnings, contract terminations, timesheets, and conflict of interest issues.
- Maintain physical and electronic archiving of all documents related to the WASH Program, including memorandums of understanding, grant contracts, incoming and outgoing correspondences, project documents, pumping data, fuel supply records, recruitment documents, training materials, and warehouse inventory documents.
- Assist in signing various program-related documents, such as memorandums of understanding, official correspondences, grant agreements, and other paperwork essential for the WASH Program.
- Obtain Housing, Land, and Property (HLP) documentation before entering into any agreements or contracts related to all WASH Program projects, including water networks, sanitation systems, waste disposal sites, and solar energy systems.
- Follow up on all access-related matters concerning water stations, such as safety guidelines, incident reports, and coordination with local authorities to facilitate the work of water units, in collaboration with the Access Department.
- In coordination with the Accountability Department, follow up on all feedback related to water stations.
- Perform other related tasks as the WASH Manager/ Senior Community Mobilization Officer assigns.
Requirements (essential)
- Bachelor’s degree in law, Engineering, Humanities, or any relevant qualification.
- Minimum 2 years of experience in the field of NGOs community liaison/mobilization/ Public relations.
- Demonstrated field experience working directly with rural/urban communities in project implementation or program delivery.
- Completion of formal training in Communication, negotiation, and negotiation skills, or related training
- Strong personality and ability to communicate, negotiate, and persuade
- Physical ability to conduct field visits and community meetings.
Requirements (desired)
- Experience in WASH projects or water management programs.
- Minimum 2 years of demonstrated expertise in administrative procedures, community feedback Mechanism, community liaison, and grassroots advocacy within the humanitarian sector.
- Experience with data collection and analysis tools.
- Excellent computer skills.
- Good English language skills.
Interested? Then apply for this position via clicking on the "apply now" button and fill out the application form. All applicants must send an updated CV (no longer than four pages). Must be in English or Arabic. Please note that only shortlisted candidates will be contacted.
Application deadline is 17 November 2025 COB.
General terms and conditions
Safeguarding
Children and vulnerable adults must be safeguarded to the maximum possible extent from deliberate or inadvertent actions and failings that place them at risk of abuse, sexual exploitation, injury and any other harm. One of the ways that GOAL shows this on-going commitment to safeguarding is to include rigorous background and reference checks in the selection process for all candidates.
Accountability within GOAL
Alongside our safeguarding policy, GOAL is an equal opportunities employer and has a set of integrity policies. Any candidate offered a job with GOAL will be expected to adhere to the following key areas of accountability:
- Comply with GOAL’s policies and procedures with respect to safeguarding, the Code of Conduct, health and safety, data protection and confidentiality, do no harm principles and unacceptable behaviour protocols.
- Report any concerns about the welfare of a child or vulnerable adult or any wrongdoings within our programming area.
- Report any concerns about inappropriate behaviour of GOAL staff or partner.
This Job Description only serves as a guide for the position available. GOAL reserves the right to change this document. Any published closing dates are estimated. Due to the nature of GOAL’s work we aim to fill vacancies as quickly as possible. This means that we will close adverts as soon as we have found the right candidate and this may be before the published closing date. We would therefore advise interested applicants to submit an application as early as possible.
Thank you.