About TalkTalk
TalkTalk’s vision is to be the most recommended Wi-Fi provider in the UK by 2028 with a growing, profitable` base. Success requires that we simplify what we do, who we do it with, and reduce the cost of how we do it.
TalkTalk is the uncomplicated way to get excellent in-home Wi-Fi coverage, we stand out from the crowd by offering intelligent but simple products that work perfectly first-time, without fuss or incomprehensible jargon, and for any help our customer service is the best in the industry.
Our aim is to deliver simplified & customer delighting Wi-Fi products and a more digital customer & employee experience. This is enabled by a technology platform that leverages data to drive innovation, decision-making, and automation, ultimately providing a more cost-efficient service for our customers.
Role Purpose
Are you passionate about bringing ideas to life through visuals and digital media? As our Visual Content Creator, you’ll be the hands-on creator behind our brand’s digital presence—crafting engaging videos, dynamic designs, animation, graphics, and social content that gets people talking. You’ll work closely with the Senior Social Media & PR Manager to deliver content for both organic and paid social campaigns, as well as videos for a variety of uses.
Main Responsibilities
Conceive and produce bold, visually stunning digital content for organic and paid social campaigns.
Create, storyboard and film videos for a variety of uses, including product launches, brand storytelling, and colleague communications.
Design eye-catching assets for use across social channels and digital platforms.
Develop and deliver animation to enhance video and social content.
Create platform-native content optimised for TikTok, Instagram, and YouTube, understanding the nuances and best practices of each.
Collaborate with the Senior Social Media & PR Manager to ensure content aligns with campaign objectives and brand guidelines.
Deliver content that drives engagement, shares, and positive brand perception.
Stay ahead of digital trends—experimenting with new formats and creative techniques to keep our content fresh and relevant.
Assist with the tracking and reporting of the performance of visual content, celebrating creative wins and learning from every campaign.
Work closely with colleagues in marketing, digital, product and communications teams to ensure our creative message is consistent and impactful.
Respond quickly and creatively to live events, trending moments, and urgent content needs.
Knowledge, Skills & Experience
Knowledge:
Strong understanding of digital media platforms, visual storytelling, and social influence.
Expertise in video production, design, animation, motion graphics, and social content creation.
In-depth knowledge of TikTok, Instagram, and YouTube—content formats, audience behaviours, and platform trends.
Skills:
Advanced proficiency in video editing software, and skilled rapid design and social content creation.
Proficient in animation and motion graphics tools
Hands-on experience creating and publishing content for TikTok, Instagram, and YouTube.
Creative flair and a talent for producing visually engaging content.
Confident communicator, both visually and verbally.
Collaborative and able to work closely with cross-functional teams.
Calm under pressure and quick to adapt in a fast-paced digital environment.
Experience:
3+ years in visual creative, digital media, or social content roles, ideally with a consumer brand or creative agency.
Demonstrable experience as a social influencer (with a proven track record of building and engaging an online audience on platforms such as TikTok, Instagram, or YouTube) or as a professional videographer (with a portfolio of commercial work).
Proven track record of producing successful video, animation, motion graphics, design, and social campaigns that drive engagement.
Experience working with cross-functional teams and external creators.
Behaviours / Values Fit:
Positive, proactive, and always ready to push creative boundaries.
Audience-obsessed, with a passion for making digital experiences better.
Collaborative, inclusive, and eager to bring fresh visual ideas to the table.
Additional Information
Some out-of-hours work may be required (think: live events, trending moments).
Occasional travel for shoots, events, or creative collaborations.
As a recognised Top 50 Inclusive Employer in the UK, we believe that diversity fuels innovation and success. We’re committed to building a workplace that reflects the communities and customers we serve. At TalkTalk, inclusion is part of our DNA – we’re all 100% human, and we’ve created a culture where you can truly be yourself.
We’re not your traditional 9-5. We’re a dynamic, flexible workplace, and we’re excited to hear how you like to work. Whether you thrive in collaboration, focus better at home, or prefer a bit of both – let’s make it work.
Flexible hybrid working – with a minimum of 50% office presence to support teamwork and connection
Collaborative office spaces designed for creative thinking and innovation
Free on-site parking at our offices
Generous holiday package – 25 days annual leave, 3 wellbeing days, and your birthday off (plus the option to buy up to 10 more days!)
Private healthcare for all employees
Competitive pension scheme and performance-related bonus opportunities
Free broadband for all employees
Life event gifts – celebrating milestones like marriages and births
Inclusive employee networks – open to all, supporting peer connection and thought-provoking conversations
Salary sacrifice scheme – save on dental, gym, and more
Big retail and leisure discounts
3 paid volunteering days a year – because making a difference matters to us too