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2020 COMPANIES

Virtual Market Sales Manager

Sacramento, CA Full time

Job Type:

Regular

Work Location:

Remote - CA - PST

Overview:

2020 Companies has partnered with Samsung Electronics America to hire a full-time Virtual Market Sales Manager! 

Are you a sales powerhouse with an unwavering passion for technology and a knack for building rapport with people? Do you thrive in fast-paced environments where your relentless pursuit of excellence can drive meaningful results? Do you relish the challenge of developing and executing strategic plans to achieve and exceed sales targets? If so, Samsung is seeking an exceptional Virtual Market Sales Manager to join our dynamic team.

In this role, you will be the face of Samsung, directly engaging with consumers, providing technical support, and showcasing the latest innovative technologies in your assigned market. Your mission is to transform product demonstrations into captivating experiences, ignite consumer enthusiasm, and grow sales while ensuring a high Net Promoter Score (NPS). 

What’s in it for you? 

  • Work remotely
  • Competitive hourly rate, paid weekly 
  • Hourly pay $26.00 depending on experience and geographic market location 
  • Bonus paid quarterly based on set objectives 
  • Next day pay on-demand with DailyPay 
  • Eligible for medical, dental, vision benefits 
  • Eligible for 401k with company matching 
  • Paid time off 
  • Paid training completed virtually on personal computer 
  • Scholarship opportunities 
  • Employee Assistance Program 

About 2020 Companies

At 2020 Companies, we work for you. As a long-standing partner with Samsung Electronics and various other clients in the wireless and consumer electronics sectors, we provide talent who personally connect with our consumers by inspiring participation, creating a memorable brand experience, and influencing future purchase decisions to form forever-customers. 

Job Description:

Effectively troubleshooting technical issues: 

  • Identifying root causes of customer problems quickly and efficiently 
  • Applying your knowledge of Samsung products and technologies to diagnose and resolve technical issues 
  • Providing clear and concise instructions to customers to guide them through troubleshooting steps 
  • Utilizing technical support resources, such as online manuals and knowledge bases, to find solutions 
  • Escalating complex issues to technical specialists as needed 

Offering proactive support and guidance: 

  • Anticipating potential customer questions and concerns 
  • Providing proactive guidance on product features and functionality 
  • Demonstrating best practices for using Samsung products to optimize their performance 
  • Recommending relevant technical resources to customers for self-help 

Maintaining a strong technical knowledge base: 

  • Staying up-to-date on the latest Samsung product releases and features 
  • Regularly participating in technical training and workshops 
  • Sharing your knowledge and expertise with other team members 

Communicating effectively with customers: 

  • Actively listening to customer concerns and explaining technical information in clear and understandable language 
  • Demonstrating empathy and patience in challenging situations 
  • Building trust and rapport with customers by providing excellent service 

Deliver Exceptional Sales Performance: 

  • Achieve and exceed market sales targets through effective communication, problem-solving, and relationship-building 
  • Identify and nurture sales opportunities, proactively approaching customers and converting their interest into purchases 
  • Analyze sales data to identify trends and areas for improvement, continuously optimizing sales strategies 

Proactively Engage Consumers: 

  • Engage customers in conversation, actively listening to their needs and interests to tailor product recommendations 
  • Create a positive and memorable experience for each customer, fostering brand loyalty and encouraging repeat business 
  • Identify and recommend Samsung product solutions aligning with each customer's needs 

Performance Measurements: 

  • Meet or exceed sales goals  
  • Ticket closure Rate and Customer NPS Survey Results  
  • Effectively execute sales activities
  • Effectively demonstrate an ongoing ability to establish, maintain, and influence business relationships with merchant Store and District Leadership  
  • Record and maintain appropriate documentation

Qualifications: 

  • Strong technical knowledge and troubleshooting skills: Demonstrated ability to diagnose and resolve technical issues related to Samsung products, including hardware, software, and network connectivity 
  • Proficiency in using online technical resources: Ability to efficiently navigate and utilize online manuals, knowledge bases, and troubleshooting guides to find solutions 
  • Excellent communication skills: Strong verbal and written communication skills to clearly explain technical concepts to customers of varying technical expertise 
  • Active listening skills: Ability to attentively listen to customer concerns and identify underlying technical issues 
  • Problem-solving skills: Strong analytical skills to identify root causes of technical problems and develop effective solutions 
  • Empathy and patience: Ability to interact with frustrated customers with empathy and understanding, providing them with reassurance and support 
  • Ability to prioritize and multitask: Manage multiple customer inquiries and technical issues simultaneously while maintaining efficiency and quality 
  • Commitment to continuous learning: Eagerness to stay up-to-date on the latest Samsung technologies and product releases through training and self-study 
  • Teamwork: Ability to collaborate effectively with other sales team members and technical support specialists to provide seamless customer service 
  • Ability to multi-task in a fast-paced, retail team environment 
  • Flexibility in schedule to work weekend or non-standard shifts 
  • Strong written and verbal communication skills while being quick on responses 
  • Ability to build and maintain strong personal relationships 
  • Has a "do whatever it takes" attitude and positive mindset 
  • Passionate about engaging consumers and showing off client's products 

What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020’s Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.