Vice President

Job Title:

Vice President

Work Type:

Permanent

Location:

DLF Downtown, Sector 25A Phase 3

It’s more than a career at NAB. It’s about more meaningful work, more global opportunities and more innovation beyond boundaries .

Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career.

NAB has established NAB Innovation Centre India as a centre for operations and technology excellence to support NAB deliver faster, better, and more personalized experience to customers and colleagues.

At NAB India, we’re ramping-up and growing at a very fast pace. Our passionate leaders recruit and develop high performing people, empowering them to deliver exceptional outcomes to make a positive difference in the lives of our customers and our communities.

About the Role & Responsibilities:

• We are looking for a Production Support Engineer to join our team responsible for the business (principally Business Lending). You will be working very closely with a dynamic, fluid and demanding business teams responsible for NAB’s 24x7 online trading capabilities.
• The candidate should have a passion for customer service and problem solving. The job will require a level of flexibility as you will be required to participate in activities outside of standard business hours. The candidate should ideally have experience supporting critical applications in production and some familiarity with ITIL Service Management processes. 

Additional responsibilities include but are not limited to:

• Fulfil service requests, participate in incident resolution and problem solving.
• Monitor systems and respond to alerts, while helping build our monitoring and alerting capability.
• Implementation and deployment of IT projects and solutions.                                                                                                                                                                                                                                                          
• Liaise with other Bank technology teams and vendors responsible for services used by Lending assets
• Develop operating and system documentation.
• Work in a dynamic and continuously changing environment

Essential capabilities:

• Relevant work experience in an environment using the ITIL framework with specific experience in service management processes - Incident, Problem and Change Management.

• Ability to communicate and work constructively with central enterprise teams and vendors.

• Strong technical problem-solving skills and process – ability to analyze, lead and resolve issues to completion.

• Ability to organize workload from various streams and be able to meet strict deadlines.

• Contribute to a team environment, be able to look for opportunities/ improvements with process improvements/ use of automation.

Technical capabilities:

• Experience using SQL databases. Able to run SQL extracts / script updates provided by vendor or peers and use SQL when required for analysis, incident investigation and resolution.

• Experience working in Windows Server environments

• Familiarity with batch scripting in a windows environment, to provide a basic level of support for existing batches.

It would be highly regarded if they worked with the below applications:

• Cloud platforms (AWS/ Azure)
• Splunk
• Control-M
• Jenkins
• GitHub
• MS Business Intelligence Suite (SSIS, SSRS, SSAS, SQL/T-SQL)
• 10 + years of expertise Windows, SQL, Python, Unix, ITIL framework, PowerBI, GitHub, Jenkins, Splunk & AppDynamics.
• Must have working experience with Rally, Skill Metrix, Application Support Metrix, BCP, Service management.
• Expert managing support for on-Prem & Cloud (AWS & Azure) servers.
• Security and Vulnerability management.
• Data analytics (Gathering, Transformation, Visualization, Analysis & Insights

Qualification Requirements

• Preference to post graduate qualifications, ITIL certified.

A diverse and inclusive workplace works better for everyone:

Our goal is to foster a culture that fills us with pride, rooted in trust and respect. NAB is committed to creating a positive and supportive environment where everyone is encouraged to embrace their true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It’s a huge part of what makes NAB such a special place to be.

More focus on you:

We’re committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities

Join NAB India:

This is your chance to join NAB India and along with your experience and expertise to help shape an innovation driven organisation that focuses on making a positive impact in the lives of its customers, colleagues and communities

To know more about us please click here

To know more about NAB Global Innovation Centres please click here

We’re on LinkedIn: NAB Innovation Centre India