Do you want your voice heard and your actions to count?
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
Job Purpose:
The Dedicated Client Service Manager for Channels and Trade is responsible for managing and enhancing client relationships, ensuring the delivery of high-quality service, and supporting trade and channel operations. This role involves collaborating with various departments to ensure seamless execution of trade transactions and client satisfaction.
Key Responsibilities:
Client Relationship Management:
- Serve as the primary point of contact for clients regarding trade and channel services.
- Develop and maintain strong relationships with clients to understand their needs and provide tailored solutions.
- Proactively address client inquiries and resolve issues promptly.
Channel Services Management:
- Manage client registration and technical support for e-channel products.
- Coordinate with the Cash Client Service Team to provide helpdesk support and resolve technical issues
Trade Operations Support:
- Oversee the execution of trade transactions, ensuring compliance with internal policies and external regulations.
- Collaborate with the Trade Finance Operations (TFO) team to manage import, export, and trade loan operations.
- Ensure accurate and timely processing of trade documents and payments.
Process Improvement:
- Identify opportunities for process enhancements to improve service delivery and operational efficiency.
- Implement best practices and innovative solutions to enhance client experience.
Risk and Compliance:
- Ensure adherence to risk management and compliance standards in all client interactions and transactions.
- Monitor and report any potential risks or compliance issues to the relevant departments.
Collaboration and Communication:
- Work closely with internal stakeholders, including the Treasury, Marketing, and Operations teams, to support client needs.
- Facilitate effective communication between clients and internal teams to ensure alignment and service excellence.
Qualifications:
- Minimum Bachelor’s degree in Business, Finance, or a similar field.
- Associate - Minimum 5 years experience in Transaction Banking client service management
- Vice President - Minimum 7 years experience in Transaction Banking client service management
- In depth knowledge preferably in channel services and eBanking
- Experience working with trade finance products desirable
- Ability to clearly communicate in written and verbal formats to internal and external stakeholders
- Ability to work collaboratively in a fast-paced environment.
- Strong problem-solving and analytical skills.
Key Competencies:
- Client-focused mindset with a commitment to delivering exceptional service.
- Proactive and results-oriented approach.
- Strong organizational and multitasking abilities.
- High level of integrity and professionalism.
Mitsubishi UFJ Financial Group (MUFG) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.