Tri Lake Animal Hospital and Referral Centre is currently welcoming a full-time customer service-focused Client Care Representative to join our team. This great opportunity includes a range of responsibilities that directly contribute to the efficient and effective daily operation of the hospital. Your primary responsibility is to ensure our clients and their pets feel welcomed, expertly cared for, and appreciated! Additional responsibilities and qualities for this role are:
Create a warm and welcoming environment for our patients and pet parents
Ability to answer a multi-line phone system and track and book appointments effectively
Placing outbound calls to pet parents for follow-up and future appointment bookings
Respond and manage email correspondence; clients, referring veterinarians & internal office messages
Admitting and discharging pet patients
Invoicing/billing; creating estimates and explaining fees, obtaining pet owner confirmation and processing payments
Scheduling appointments
Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
Strong organizational skills
General housekeeping duties; cleanliness of reception area, pet holding areas and common areas, including the removal of animal waste
Willingness to learn more regarding veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments
Schedule: Features 10hr shifts, based on current team preferences. Shifts rotate through mornings and evenings, with shared weekend shifts. Opportunities for permanent evenings are always available, should a night owl with a preference for these shifts present themselves. Otherwise, the sharing of evening and weekend shifts helps to maintain a healthy work-life balance for ALL!
Compensation: Starting at $18.00 per hour, and up based on relevant experience.
What VCA Canada Offers
Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture you can thrive in: We have the right fit for you!
A caring culture of Wellness and Appreciation!
Competitive wages and benefits!
Employer match (5%) group RRSP plan – Planning for your future just got easier with VCA Canada!
Wellness days, sick days, and vacation time
Annual uniform allowance
Exceptional career development: there is room to grow here!
Referral Bonus Rewards
E-tools to assist with meditation, better sleep, exercise, and focus
Virtual health care (telemedicine) offering quick access to quality care
Opportunities to give back in your community through VCA initiatives
Generous personal pet care discounts
And more!
Email: Wally Shishakly, Assistant General Manager, wally.shishakly@vca.com for further information, or click Apply Now!
Click “Apply Now”
VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.
If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.