Job Posting End Date
11-14-2025Please note the job posting will close on the day before the posting end date.
Job Summary
The position will demonstrate and create positive experiences for customers contacting AEP with questions related to vegetation management.This position is the primary customer solution liaison between customers and Distribution Forestry. This position should demonstrate a willingness to learn and build relationships with customers and stakeholders. The position requires proactive and reactive responses to customer and public inquiries, as well as proactive promotion of Company forestry programs, products, and information.Job Description
American Electric Power (Nasdaq: AEP) was named on Forbes magazine’s America’s Best Large Employers 2025 list
What You'll Do:
Assists customers by providing enhanced real-time forestry field communications
Manage and administer IO13 process to increase efficiency and reduce total volume
Administer and schedule internal and external forestry communications (DAVOX, postcards, etc.)
Update and administer forestry web page
Monitor, manage and provide solutions to customer inquiries via email and/or phone
Provide administrative support with regards to forestry work plan by district, business partner time sheets and invoices, budget reconciliation
Utilize CAMPS applications to process vendor timesheets, create invoices and reconcile with business partners
Administer work plan system tracking vegetation management, including real-time work plan schedule changes, plan adjustments and special projects
What We're Looking For:
Education: High school diploma or equivalent.
Experience: Minimum of three (3) years customer contact experience. Knowledge of field activities related to the technical aspects of customer services and distribution operations preferred.
License/Certifications: Must have valid Drivers license.
Other Must Haves:
Excellent written and verbal communications skills Proficient in Microsoft Office products (Word, Excel, PowerPoint) Basic knowledge of distribution operations and other departments within the AEP system preferred.
Travel within designated AEP service territory
Where You'll Work:
Gahanna 700 , 700 Morrison Road, Gahanna, OH 43230
What You'll Get:
$24.00/hr-$26.00/hr (USD)
Compensation Data
Compensation Grade:
SP20-003Compensation Range:
$21.49-26.87 USDThe Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
Hear about it first! Get job alerts by email. Log in to your Candidate Home Account today! If you don't have an account, you can create one.
It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.