TV Systems Technician

To excel in this role, candidates must possess a genuine passion for service, strong teamwork abilities, adaptability, effective communication skills, a guest-centric approach, problem-solving capabilities, and keen attention to detail. These attributes are essential for creating unforgettable experiences and maintaining a positive atmosphere for our guests. Joining our team promises not only a fulfilling experience but also an opportunity to make a meaningful difference in the lives of our guests and contribute to the success of Barclays Center. 

Genuine Passion for Service: 

• Desires to exceed guest expectations and create unforgettable experiences. 

• Enjoys demonstrating enthusiasm and dedication in providing exceptional service. 

• Wants to make every interaction memorable and positive. 

Strong Teamwork Abilities: 

• Enjoys collaborating effectively with colleagues and partners. 

• Likes building and nurturing strong relationships within the team. 

• Values the importance of teamwork in achieving shared goals. 

Adaptability: 

• Enjoys handling unexpected challenges with flexibility and composure. 

• Wants to quickly adjust to changes in the environment to ensure guest satisfaction. 

• Thrives in dynamic and fast-paced work environments. 

Effective Communication Skills: 

• Desires to listen attentively and respond empathetically to guests and colleagues. 

• Enjoys conveying information clearly, confidently, and with warmth. 

• Wants to communicate with clarity and precision to ensure understanding. 

Guest-Centric Approach: 

• Values putting guests at the center of all actions and decisions. 

• Likes anticipating guest needs and consistently exceeding expectations. 

• Wants to create a welcoming and positive atmosphere for all guests. 

Proactive Problem-Solving: 

• Desires to identify and resolve issues creatively and efficiently. 

• Enjoys handling guest concerns with empathy and professionalism, turning challenges into opportunities. 

• Likes taking initiative to address potential problems before they escalate. 

Meticulous Attention to Detail: 

• Wants to pay close attention to details that contribute to guest satisfaction. 

• Enjoys ensuring every aspect of service delivery is meticulously executed to maintain high standards. 

• Desires to take pride in delivering flawless experiences through meticulous attention to detail. 

Position Summary 

The TV Systems Technician is responsible for event day preparation and operation of the Barclays Center content management and Internet protocol (IP) TV system, Cisco StadiumVision. This position will serve as the arena’s first point of contact for events and will be required to expedite requests and issues as applicable.  The TV Systems Tech will also be responsible for performing basic StadiumVision maintenance and administration as well as performing basic troubleshooting across the overall system to identify issues impacting standard StadiumVision operations. 

ESSENTIAL DUTIES & RESPONSIBILITIES: What You Will Do  

• Serve as StadiumVision event day operator and representative for the venue regarding group & zone assignments, sponsorship commitments, custom configurations, etc. 

• Create and manipulate StadiumVision scripts used to control the building IPTV system 

• Manage all content created for and playlists associated with playback through StadiumVision 

• Perform building-wide quality control checks for events 

• Create and edit content needed for event playback 

• Work closely with building food and beverage representatives to manage dynamic menu signage 

• Deploy new DMP hardware 

• Document system errors or issues that occur during events in appropriate IPTV system event logs 

CANDIDATE PROFILE: Who You Are 

• Bachelor’s degree, or foreign equivalent, in relevant field plus 2 years of progressively responsible positions and/or post baccalaureate experience in the job offered. 

• Experience working with customers and operating IT based systems in a real-time live production environment 

• Effective communication, time management, and customer management skills 

• Comfortable working in high-pressure environment requiring real-time decision making 

• Experience working with headend (content packet encoding and distribution across an IP network) and router/switching configurations 

• Understanding of basic cabling and connectivity diagrams of interconnected systems and devices 

• Experience with graphical content creation (i.e. Adobe Creative Suite) 

KEY COMPETENCIES: Skills You Possess 

• Self-starter requiring little supervision that is highly organized with the ability to effectively prioritize and drive closure across an array of tasks 

• Must have the ability to work evenings, weekends, and holidays to for event operation, execution, and necessary system maintenance 

• Experience with live broadcast production environments a plus 

Barclays Center/Legends Global reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. Barclays Center/Legends Global may require an employee to perform duties outside his/her normal description.