Transportation Assistant

Transportation Assistant

Department: Department of Veterans Affairs

Location(s): Memphis, Tennessee

Salary Range: $44959 - $58445 Per Year

Job Summary: This Position will operate within the Veteran Transportation Service (VTS) within the Business Office of the Memphis VA Health Care System. The Incumbent is directly supervised by and collaborates with the VTS Mobility Manager for transportation workload, forecasting, scheduling design, procedure development, quality improvement implementation, modification of processes, evaluation and ongoing operation of the VTS.

Major Duties:

• Employee will independently manage the Medical Center's Beneficiary Travel Program. The Beneficiary Travel program provides transportation at Government expense to beneficiaries and their attendants traveling to and from VA facilities and other places for the purpose of examination, treatment or care. This will include correctly determining eligibility for the program, and processing requests. This will also include correctly determining which of several fund control points to utilize, obligating funds, maintaining manual and electronic accounting records, performing regular reconciliations and adjusting account balances. Contact the approving official .to authorize obligations and requests for additions, deductions, and/or movement of funds. Makes necessary changes to fund control points. Corresponds with Fiscal Service upon any clarification of posting on control points. The incumbent must have knowledge of clinical services, related software and programs as they relate to clinical computing and office automation. Duties include but are not limited to: Applies automation abilities, to include knowledge of email system, MS Office-Word, Excel, and Teams. Manages the Beneficiary Travel Program application to pay eligible beneficiaries, perform bill of collections. and pay contractor billing in IPPS and ECAMs. Process 1358s. Patient funds. assist with increases and decreases to various fund control points using the VISTA and VPFS system. Interprets regulations and laws pertaining to travel eligibility for medical bene fits. transfer of patients, beneficiary travel, patient funds, and communicates to members of the clinical staff, Veterans, constituents and family members. Applies comprehensive knowledge of travel eligibility requirements, means test. beneficiary travel handbooks. and other entitlement program. Explains regulatory guidelines to members of the clinical staff, Veterans, constituents and family members. Communicates in writing decisions regarding legal entitlement for emergency travel. Prepares correspondence to Veterans concerning eligibility and counsels Veterans who do not meet the criteria for transportation reimbursement. Maintains and controls electronic filing systems in accordance with VA regulations and certify payments to Fiscal for processing. Reviews requests for reimbursement of travel cost for the purpose of assuring compliance with regulations and procedures, completeness, accuracy, internal consistency, and agreement with authorization. Communicates effectively to resolve beneficiary travel inquires regarding payments and/or denials. Arranges all modes of transportation via air ambulance, commercial air, taxi, ambulance, bus, and/or independent transport. Explains the regulatory guidelines to beneficiaries for submitting any unauthorized claims to the VA for consideration of payment. Communicates consistently and treats customers in a courteous, tactful, and respectful manner. Provides customers with consistent information regarding established policies and procedures as it relates to beneficiary travel. Handles conflicts and problems in dealing with the customer constructively and appropriately. Makes special arrangements per physician documentation according to traveler's medical condition and or preference. Uses CPRS to review medical documentation for provider approvals for special mode of travel and emergency travel. Applies knowledge of basic medical terminology when interpreting medical documentation from the provider to ensure proper scheduling of various modes of transportation. Other duties as assigned. Work Schedule: Monday - Friday 8:00 a.m. - 4:30 p.m. Telework: Ad-hoc Eligible. Virtual: This is not a virtual position. Position Description/PD#: Transportation Assistant/PD50058A Financial Disclosure Report: Not required

Qualifications: To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/10/2025. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Knowledge and application of transportation regulations, methods and practices to perform a wide range of problems with transportation.(2.) Knowledge to extract information and mileage from a road atlas and city state maps.(3.) Ability to interpret contracts for transportation services.(4.) Knowledge of validation, control, and maintaining accounting records for many travel accounts and make frequent dollar amount adjustments on those accounts.(5.) Knowledge and office automation abilities to include email system, Micro Soft Office, spreadsheets and other equipment.(6.) Ability to prepare correspondences to Veterans concerning eligibility and counsel Veterans that do not meet transportation reimbursement.(7.) Knowledge of beneficiary travel reimbursements. You will be rated on the following Competencies for this position: Attention to Detail Customer Service (Clerical/Technical) Financial Management Oral Communication Reading Technology Application Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work requires no special physical demands, but will require some physical effort such as standing, walking, bending or sitting. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How to Apply: All applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 11/10/2025 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12827977. To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire. Click Submit My Answers to submit your application package. NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further consideration for the position. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying for a job. Resumes should include information relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying. VA is unable to make assumptions about qualifications if not clearly listed. Resumes must be legible so they can be reviewed for eligibility, minimum qualifications and other position requirements listed in the job announcement. Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started. Helpful Hints for Creating a Two-Page Resume: Prioritize most relevant and recent experience Use concise, results focused language Align language from the job announcement Focus on demonstrating skills and competencies Remove outdated or unrelated experience Use the USAJOBS resume builder Additional guidance on this new requirement and resume building tools can be found at: https://help.usajobs.gov/faq/application/documents/resume/page-limit https://www.opm.gov/policy-data-oversight/hiring-information/merit-hiring-plan-resources/applicant-guidance-on-the-two-page-resume-limit/ Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

Application Deadline: 2025-11-10