Transport Coordinator

Connecting people and communities| Driving eCommerce | Moving New Zealand

We have an exciting opportunity for a transport coordinator to join our Auckland team!

With an extensive network across New Zealand, Team Global Express gets things moving.  We’re on a journey to be the most sustainable logistics leader in New Zealand and are committed to winning our customers’ trust through delivering operational excellence.

Shift: Monday - Friday, 9.00am - 5.30pm and rostered Saturdays if required.

About the role - Mō te tūranga

In this role, you’ll act as the central point of contact for our customer, managing all aspects of their daily transport needs. You’ll coordinate bookings, pricing, and service delivery while maintaining strong communication with both the customer and carriers to ensure transport requirements are met on time and to a high standard.

Additional key duties below:

• Use CRM systems to record and manage customer support activities.
• Prepare and manage quotes for transport services.
• Coordinate urgent or time-sensitive transport requirements from pricing through to completion.
• Communicate clearly and regularly with internal and external stakeholders.
• Develop and implement strategies to meet and enhance service standards.

What will you bring? – Ōu Pūkenga?

Your ability to build strong relationships, problem-solve quickly, and drive continuous service improvements will be key to success.

Additionally, you will need:

• Demonstrated experience in a similar role within the Transport and Logistics industry
• Excellent customer service and stakeholder engagement
• Ability to prioritise and manage workflow efficiently
• Demonstrated analytical and solutions driven skills
• Knowledge of KPI reporting / recording and procedures

Your Benefits - Ō Painga

You'll be part of a team going places, building a legacy of best practice and working with people keen to draw on your expertise.

Additionally, you’ll get.

• Free staff car parking.
• Enjoy the convenience of our onsite cafeteria offering freshly prepared hot meals every day—subsidised to help you eat well and stay focused.
• To be part of a multinational business with opportunities across the Trans-Tasman.
• Access to our staff welfare trust will cover 80% of your medical bills up to $1500 per year.
• A national commitment to attaining the highest standards in Health, Safety, and Environment (HSE) through best practise.
• Access to heavily discounted holiday homes across New Zealand.

How to apply - Me pēhea te tono

We’ve got a great team of people and are focused on the future. If you’re up for an exciting challenge and are keen to make a difference, come join us as we embark on the next chapter in our story.

Team Global Express is an Alcohol and Drug Free Workplace. Pre-employment checks will include an MOJ, Drug & Alcohol Testing, Medical Assessment and Reference Checking.

Applicants must be a NZ or AU Citizen/Resident to be eligible to apply.