Trade Officer Documentary Collections

What is the opportunity?

Reporting to the Manager, Documentary collections , this position is expected to provide support for all related processing of documentation and administration of Documentary Collections.

What will you do?

• Provide premium service in Trade Finance operational workflow in the completion of Documentary Collections and ensuring service delivery standards are met or exceeded
• Point of support for all documentary collection operational escalations
• Responsible to meet monthly Key Performance Indicators and to participate in Payment  and Trade Operation Quality Initiatives.
• Responsible for effective relationship management of all partners, including, but not limited to BBE, P&CB, Capital Markets, IT, and Products/Sales Management teams
• Referral point for service partners in all businesses throughout RBC for processes relating to the issuing and advising of L/Cs, Guarantees and Documentary Collections
• Track service gaps/client impact errors, performing root cause analysis as required closing gaps, improving service and optimizing operational efficiency

What do you need to succeed?

Must have:

• Strong organizational & decision-making skills.
• Technical aptitude and system documentation proficiency

Nice-to-have:

• Working knowledge of ICC rules (URC 522)
• Knowledge of SWIFT payment and documentary collection message types (MT200, 100 and 400 series)
• Trade processing software such as Trade 360
• Fluency in French, verbal and writing skills
• Previous Customer Service experience

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to building close relationships with clients
• Access to a variety of job opportunities across business and geographies

#LI-POST

Job Skills

Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Referrals, Time Management

Additional Job Details

180 WELLINGTON ST W:TORONTOTorontoCanada37.5Full timeTECHNOLOGY AND OPERATIONSRegularSalaried2025-10-302025-11-14

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.