Cleveland Clinic

Temporary Student Worker - Patient Service Specialist

Cleveland Clinic Hudson Express Full time

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Temporary Student Worker - Patient Service Specialist

Location

Hudson

Facility

Cleveland Clinic Hudson Express

Department

Falls Family Administration-Regional Operations

Job Code

W02000

Shift

Day/Evening/Night/Weekend

Schedule

8:00am-5:00pm/11:00am-7:30pm

Job Summary

Job Details

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.   

As a Temporary Student Worker, you will gain hands-on experience from some of the best caregivers in the field. You will assist with various administrative, clerical, patient service and operational support tasks, offering a unique opportunity to enhance your customer service, technological and organization skills within a healthcare setting. Come experience first-hand the dynamic, innovative and explorative culture at Cleveland Clinic.  

This is a student position. A caregiver in this position works full-time. Schedules will be flexible and can be based around current school schedules. This position does require rotating evening and weekend coverage.

A caregiver who excels in this role will:  

  • Provide a comprehensive, proactive and “Patients First” experience for patients and visitors. 
  • Investigate, triage and resolve patient issues using the established HEART model.  
  • Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.  
  • Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.  
  • Enter and maintain confidential patient information.  
  • Recruit, enroll and educate patients on MyChart and Appointment Pass.  

Minimum qualifications for the ideal future caregiver include:   

  • Additional education/training and experience in applicable roles/settings  

Preferred qualifications for the ideal future caregiver include:   

  • High School Diploma/GED  

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/       

Physical Requirements:

  • Requires occasional computer entry, sitting, standing and walking to attend meetings.
  • Normal or corrected vision, hearing and speech.

Personal Protective Equipment:

  • Follows standard precautions using personal protective equipment as required.

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities