Today, Lonza is a global leader in life sciences operating across five continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.
This is an exciting role for our Capsules & Health Ingredients (CHI) business. The role is to provide technical support to establish and maintain technical liaison with customers and provide them all vital assistance available to achieve "Complete Customer Happiness".
Key responsibilities:
Handles customer technical database
Involves in complaint handling
Involves in filling machine operation and maintenance
Involves in inter-company sourcing when required
Ensures adaptability of capsule and filling machine
Ensures satisfactory filling performance to customer
Monitors competition
Introduces Capsugel products and equipment
Develops long term relationship with customers
Develops long term relationship with machine manufacturers
Responsible for process of free sample and spare parts
Responsible for maintaining sound EHS working conditions, practices in your assigned job or area and ensure continuous compliance to Capsugel EHS Standards and local law requirements.
Key requirements:
Bachelor degree or equivalent experience in Mechanical Engineering or related majors
Practical experience in Mechanical Engineering area
Strong ability to communicate and manage relationships
Willingness to learn, curiosity
Good executive force
Able to work independently
Strong in analytical skill and problem solving
Flexibility in travel
Good English in both writing and speaking with Basic digital literacy.
Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.
People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.