ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.
Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.
Game-changers, innovators, culture-lovers—and humankind.
We invite discovery and debate. We recognize key moments as milestones.
We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.
Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!
General Summary:
The Technical Communicator I is responsible for creating, maintaining, and delivering documentation to support
the organization’s portfolio of products. This role works in partnership with cross-functional teams to create
content for multiple communication platforms to ensure accurate documents are available for both partner and
colleague use.
Essential Duties & Responsibilities:
• Provides support to the Education teams, with a high attention to detail
• Researches, analyzes, and documents findings
• May influence others within the Technical Communications team through the explanation of facts,
policies, and practices
• Creates branded documentation as requested
• Works cross-functionally to design and develop documentation deliverables to support successful product
releases
• Responds to partner and colleague document requests in a timely manner
• Assists in the review and editing process of company documentation and material needs
• Supports the team's vision and goals through the lens of documentation and education
• Researches, troubleshoots, and problem-solves to help resolve tickets and requests
Knowledge, Skills, and/or Abilities Required:
• Ability to work independently on projects and processes with general supervision
• Practical knowledge of applicable work area
• Ability to situationally adapt and understand new technology/processes as per business requirement
• Basic knowledge of coding languages
• Excellent verbal and written communication skills including grammar, formatting, spelling, and
proofreading knowledge
• Familiarity with Agile software development
• Ability to simplify and break down complex steps and technical steps that are easy to understand
• Prioritization and time management skills
• Preferred: Knowledge of Atlassian tools like Jira and Confluence
Educational/Vocational/Previous Experience Recommendations:
• Bachelor’s degree in related field or equivalent business experience
• 1+ years of relevant experience
• Preferred: Experience with help authoring tools or platforms
Working Conditions:
• Hybrid depending on location (Pune/Mumbai/Bangalore)
• Shift Timing - 5 PM IST to 2 AM IST
ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.
The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at talentacquisition@connectwise.com or 1-800-671-6898.