About Outreach
Outreach, founded in 2014, is the only complete AI Revenue Workflow Platform that helps sales leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. Outreach infuses agentic AI to power 100s of use cases across sales motions. From new logo prospecting to renewal and expansion, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Global organizations use Outreach to power their revenue teams, including SAP, Siemens, Snowflake, ZoomInfo, and Verizon to name a few. To learn more, please visit www.outreach.io.
The Role
As a Technical Account Manager (TAM) you will develop a deep understanding of the technical needs and be the technical advocate for a select set of Outreach’s largest and most strategic customers. You will be an integral part of the customer account team and will build strong relationships with and collaborate alongside Sales, Customer Success, Professional Services, Product and Engineering to help solve issues, advocate for your customer’s technical needs, and ensure your customers realize long-term, meaningful value and ROI from their use of Outreach.
As a trusted product and business process expert, you will be a champion of your customers' use cases, implementation and installation. During executive business reviews, you will partner alongside the Customer Success team to ensure we’re meeting the customer’s technical needs. TAMs maintain all aspects of the technical relationship with the customer, including troubleshooting potential issues, advocating for product enhancements, partnering with engineering & sales and preparing customers for new releases and rollouts.
About the Team
The Outreach Technical Support team is a crucial resource that helps customers realize the full potential of the Outreach platform. The team is comprised of deeply technical, customer-obsessed support professionals that answer questions, address challenges, and advocate for solutions that improve the Outreach customer experience.
Location
While we are remote-friendly, we remain an "office-centric" company. This role is categorized as hybrid and it is expected you live in a reasonable proximity to the office in Seattle or Atlanta so you would be able to connect with your team on weekly regular basis, attend in-person meetings and company events.