Team Lead: Customer Insights, MI & BI

Empowering Africa’s tomorrow, together…one story at a time.

Job Summary

We are seeking a Team Leader to lead the Customer data insights/MI/BI portfolios within the Business Data Insights and Enablement function. This role is pivotal in driving customer-centric innovation, enabling strategic decision-making, and embedding advanced analytics across product and segment teams.

This leadership role sits within the Analytics & Modelling sub-job family and is focused on unlocking actionable customer insights through advanced analytics, behavioural modelling, and strategic enablement. The successful candidate will be a deep domain expert with the ability to lead a high-performing team, solution across product and segment, and collaborate closely with key stakeholders in the Customer team, Product teams, and the Highlander programme.

The role demands a visionary leader who can shift the current reporting-heavy environment into a future-fit, insight-led capability, driving maturity across the data value chain and enabling monetizable, customer-focused outcomes.

Job Description

Qualifications & Experience required:

• Bachelor’s degree in Data Science, Statistics, Computer Science, Information Systems, Economics, or related field (required).

• Postgraduate qualification in Data Analytics, Business Intelligence, or Applied Statistics (preferred).

• Minimum 7+ years’ experience in customer analytics, insights, or data enablement roles within a commercial bank, ideally in Personal and Private Banking.

• Strong understanding of advice-led, non-banking financial products such as investments (preferred).

• Proven ability to lead cross-functional teams and influence strategy across business and technical domains.

• Demonstrated experience in working with engineering and architecture teams to deliver structured, scalable data solutions.

 

Preferred Certifications

• SAS Certified Advanced Analytics Professional

• Microsoft Certified: Power BI Data Analyst Associate

• Certified Analytics Professional (CAP)

• Google Data Analytics Professional Certificate

• Advanced SQL Certification

Key Responsibilities

Customer Insight Leadership

• Lead the development of customer insight capabilities across product and segment teams situated within Business Data Insights and Enablement

• Translate behavioural, transactional, and engagement data into strategic opportunities for growth, retention, and experience optimization.

• Drive the use of predictive and prescriptive analytics to inform product design, channel strategy, and customer lifecycle management.

 

Team Leadership & Capability Building

• Build and lead a specialist team focused on customer analytics, segmentation, and enablement.

• Foster a culture of innovation, continuous learning, and delivery excellence.

• Uplift data maturity by embedding advanced analytics practices and transitioning from reporting to insight generation.

 

Cross-Functional Solutioning

• Partner with Product teams to co-create customer-centric solutions informed by deep insights.

• Collaborate with the Enablement & Insights team to standardize tooling, embed horizontal capabilities, and ensure scalable delivery.

• Work closely with the Customer team in PPB to align insights with strategic priorities and customer experience goals.

• Engage with the Highlander team to ensure alignment with broader transformation initiatives.

 

Advanced Analytics & Enablement

• Apply advanced modelling techniques using SQL, SAS, Python, and BI platforms (e.g., Power BI, Tableau, Qlikview).

• Lead initiatives to automate insight generation and streamline data processes with the enablement team

• Ensure insights are embedded into decision-making processes across the business, working with the data science & advanced analytics team within CDAO.

 

Data Strategy & Governance

• Champion data quality, integrity, and governance across customer data domains.

• Collaborate with Engineering and the Business Data Insights and Enablement function to define structured, scalable data solutions and ensure optimal data warehouse design.

 

Strategic Enablement & Monetization

• Translate insights into monetizable opportunities, supporting product optimization, customer value growth, and strategic enablement.

• Influence data strategy and delivery across the business, aligning with enterprise-wide goals and benchmarks.

Education

Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised