Tax Engagement Support Services (TESS) Supervisor

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

• Trains and mentors TESS team members, actively shares knowledge and assists with adoption and implementation of new processes and initiatives, consistently striving to improve efficiencies as the COE evolves.
• Requires ongoing awareness and integration of current knowledge and use of firm systems and software, policies, procedures, templates, and deliverables in support of the tax line of business.
• Collaborate with ESS leaders, operational leaders, and key stakeholders to define and manage goals, schedules, resources, and deliverables that support the business and take appropriate steps to ensure support and service is provided in a timely and efficient manner.
• Responsible for supervising a TESS team, including providing supervision, guidance, development, and training as well as monitoring volume, and distribution of workflow for efficiency and quality of work.
• Coordinate with other TESS members, supervisors, or manager to manage volume and resources on a day-to-day basis.
• May assist with monitoring schedules to ensure resources are utilized effectively; reviewing available resources and facilitating necessary adjustment are aligned with experience, expertise, specializations, and business priority.
• Serve as an escalation point of contact for business needs, and communications with internal clients for assigned areas.

Required Qualifications:

• Associates degree or equivalent experience
• Strong technical aptitude, able to quickly master a variety of tax software and company tools
• Requires specialized training for both tools and process
• Ability to problem solve in a fast-paced deadline driven environment
• Ability to communicate effectively both verbally and in writing
• Intermediate to advanced Microsoft Office Skills
• Ability to mentor and train less experienced COE members

At RSM, we offer a competitive benefits and compensation package for all our people.  We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients.  Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits   https://rsmus.com/careers/el-salvador.html. 

RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Salvadoran Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.  

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus.com.