At Towne Park, it’s more than a job, you can make an impact.

A career with us is rewarding in more ways than one.

As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do.

Towne Park is a place where you can make a difference and create smiles every day.

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The Director of Talent Acquisition – Field is responsible for driving the overall talent acquisition strategy and process execution within the business to ensure Towne Park is attracting and hiring top talent in our hourly, field positions at high volume. Using knowledge of the external market and internal metrics, the Director of Talent Acquisition – Field consults with senior leadership to assess and communicate talent implications resulting from shifts within the business/industry. The Director will manage and develop a team of high performing recruiters/staffing specialists that will execute workforce plans and talent acquisition strategies. The Director will focus on recruiting, hiring and onboarding for site-level hourly employees. The Director of Talent Acquisition – Field is responsible for ensuring recruiting best practices are implemented and has a proactive supply of qualified candidates for positions across the business.

The Director of Talent Acquisition – Field directs and leads all phases of successful operation for sourcing, screening, hiring and onboarding employees within local recruiting office(s). The Director of Talent Acquisition – Field also develops team members so that everyone on the team is fully trained and utilized to the optimum level.

Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.

Provide leadership and direction for the overall talent acquisition efforts to ensure recruiting targets are achieved.  The Director of Talent Acquisition – Field will provide strategic guidance and solutions on recruiting issues within both current and market trends – aimed at attracting diversified top talent.

Lead talent acquisition team to provide consistent delivery of recruitment services that elevates capability and drives accountability for workforce planning. The incumbent will build the talent and succession planning processes that identify career-paths for potential leaders. Creates strategies to ensure that there are successors for critical roles, and facilitates the talent review to continuously adjust selection and development processes.

The Director of Talent Acquisition – Field will create a metric that will deliver data driven information about the identification/location of critical talent and determine investment strategies for employees. The metrics will incorporate workforce recruitment and retention programs as they relate to promotion, engagement, improved customer satisfaction, turnover, and other workforce analytics. 

Create and implement comprehensive sourcing plans for open requisitions, including posting on external job boards, generating staff referrals, finding passive candidates, and executing other creative strategies to promote healthy, diverse talent pools.  Utilize the applicant tracking system (Workday) to post open positions both internally at Towne Park and externally with recruitment sources (recruitment agencies, job site vendors, etc.). Develop and maintain relationships with recruitment sources including, but not limited to, recruitment/temp agencies, career websites, college career offices, social media sites, etc., to build and preserve a continually stocked pipeline of talent.

Monitors the growth of the business and develops pipeline strategies to meet current and future needs of the departments. The incumbent will develop yearly business plans and align resources such as on-boarding and off-boarding procedures for successful results of hiring/retaining high caliber talent.

The Director of Talent Acquisition – Field will partner with hiring managers and department heads to establish minimum qualifications and experiences required for all open positions and conduct all preliminary processes as needed to forward qualified candidates to hiring managers for review.  Provide professional development to Managers and train them on recruitment and staffing protocol to ensure recruiting strategies align with the goals, policies and objectives of Towne Park.

The incumbent will have budgetary accountability and manage the Talent Acquisition Department to achieve or exceed department goals by driving a continual focus on best practices and a deeper understanding of the business. The Director of Talent Acquisition – Field will propose corporate policies and implement operating procedures to retain talent.

QUALIFICATIONS

Education:

• Bachelor’s degree in Business, HR or related field.
• Master’s degree preferred.

Required Licensure, Certification, etc.:

• CA-PHR/PHR/SPHR or SHRM Human Resources certification is highly desirable.

Work Experience:

• 8 plus years of full life cycle Talent Acquisition experience with 5 years of demonstrated success in leading an Enterprise Talent Acquisition team or Staffing Firm.
• 3 or more years of management experience.
• 3 or more years’ experience in business analytics and reporting or demand forecasting.
• Experience with large corporation recruitment initiatives; Hospitality is highly preferred.
• Proven track record of a data-driven mindset that has shown the ability to influence, drive decisions and lead discussions utilizing data.
• Previous experience utilizing recruiting resources such as job postings, job site aggregators, ATS and job distribution tools.

Knowledge:

• Possess knowledge of various recruitment technology platforms and applicant tracking systems; Workday preferred.
• Knowledge of recruitment implementation structures and strategies for high volume, fast-paced environments.
• Knowledge of current recruitment industry trends and best practices.
• General Knowledge of federal, state, and city employment laws; experience with EEO/OFCCP requirements and reporting preferred.
• Knowledge of EEOC, ADA, and employment policies.
• Strong knowledge of Best Practices in HR and current employment law with demonstrated success in handling sensitive legal issues.

Skills:

• Demonstrated sourcing strategy capabilities.
• Strong analytical and reporting skills.
• Significant experience and expertise in workforce planning, change management, and talent acquisition strategy programs, and initiatives.
• Achievement and results orientation; able to translate vision/strategy into specific goals, tactics, action plans, and deliverables.
• Strong influencing capability; able to skillfully influence peers, colleagues, and vendors to promote and engage ideas.
• Demonstrated ability to effectively build broad-based relationships across the organization; ability to build trust.
• Excellent interpersonal and communication skills.
• Superior leadership and managerial skills with superior ability to lead, motivate, and develop others. Requires ability to empower team, foster collaboration, and enhance team morale.
• Strong technical aptitude and demonstrated accomplishment in improving systems, fostering use of technology, and making data-driven decisions.
• Strong understanding of legal and regulatory compliance of recruiting policies and practices
• Strong project management skills; ability to efficiently lead implementation of key business initiatives
• Successful implementations of applicant tracking systems. Experience with HRIS, such as Workday.
• Proficient in the use of MS Office applications such as Outlook, Word, PowerPoint and Excel.

Authority to Act:

• Performs duties with little direction given, operating from established directions and instructions. Decisions are made within general Town Parke policy constraints but occasionally require independent decision making.

Budget Responsibility:

• The employee has authority to develop, manage and control a department(s) budget.

The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Lifting Requirements

Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or greater than 10 pounds of force constantly to move objects.

Working Environment

The majority of work will be performed in climate-controlled environment, but may be exposed to inclement weather and varying degrees of temperatures on occasion.

Travel

Travel of up to 25% may be required.